Eliana Espinal
Worcester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative professional with expertise in promoting academic, career and social development programs. Possesses good communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
5
5
years of professional experience
Work History
Senior Employment Facilitator
Open Sky Community Services
10.2023 - Current
- The Employment Facilitator ensures a supportive and structured environment, while providing support to individuals to develop social skills and/or coping strategies to stay safe and work ready.
- Educate the individuals through the creation and implementation of individualized service plans, as well as with a focus on community integration.
Case Manager
Catholic Charities (FAMILY SHELTER)
05.2023 - 07.2023
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager
Catholic Charities (MERCY CENTRE)
03.2023 - 05.2023
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Develop and implement goals and plans for clients with developmental disorders and special needs to pursue the objectives.
In-home Case Manager/Recovery Coach
Kaleidoscope Family Solutions
07.2022 - 03.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Unit Clerk
The Plaza Rehab And Nursing Center
11.2021 - 07.2022
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Visitation Coordinator
The Plaza Rehab And Nursing Center
09.2021 - 11.2021
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment for effectiveness during the pandemic.
- Managed visitors schedule to coordinate calendar and arrange patient visit.
- Handled incoming and outgoing shipping and receiving activities.
- Assisting patients visitors to schedule a visit during the pandemic COVID-19 and helping with any needs during their visit at the Nursing Home.
COVID-19 Tester
The Plaza Rehab And Nursing Center
06.2021 - 09.2021
- Streamlined testing procedures by implementing automation tools, increasing efficiency in the testing process.
- Facilitated knowledge shared from the CDC with the team through regular presentations on new techniques, and best practices to stop the spread of COVID-19 and implementing the new procedures.
- Providing staff access to proper PPE (Personal protective equipment) which may include but is not limited to gloves, safety glasses and shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests, and full body suits.
Concierge
The Plaza Rehab And Nursing Center
01.2021 - 06.2021
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated phone calls and video call arrangements for guests, ensuring timely and effective during the COVID-19.
Front Desk Administrator
Bronx Community College
09.2018 - 06.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Education
Bachelor of Science - Sociology
Worcester State University
Worcester, MABachelor of Science - Social Work
Lehman College
The Bronx, NYAssociate of Applied Science - Human Services
Bronx Community College of The City University of New York
The Bronx, NY01.2021
Skills
- Computer skills
- Career Event Planning
- Customer services Skills
- Human Services Skills
- Active Listening
- Organizational Skills
- Team Collaboration
- Empathy and Understanding
- Case Management
- Multicultural Awareness
- Bilingual English/Spanish
- Client Advocacy
Alternate Email
elianacontrerasespinal@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Senior Employment Facilitator
Open Sky Community Services
10.2023 - Current
Case Manager
Catholic Charities (FAMILY SHELTER)
05.2023 - 07.2023
Case Manager
Catholic Charities (MERCY CENTRE)
03.2023 - 05.2023
In-home Case Manager/Recovery Coach
Kaleidoscope Family Solutions
07.2022 - 03.2023
Unit Clerk
The Plaza Rehab And Nursing Center
11.2021 - 07.2022
Visitation Coordinator
The Plaza Rehab And Nursing Center
09.2021 - 11.2021
COVID-19 Tester
The Plaza Rehab And Nursing Center
06.2021 - 09.2021
Concierge
The Plaza Rehab And Nursing Center
01.2021 - 06.2021
Front Desk Administrator
Bronx Community College
09.2018 - 06.2020
Bachelor of Science - Sociology
Worcester State University
Bachelor of Science - Social Work
Lehman College
Associate of Applied Science - Human Services
Bronx Community College of The City University of New York