Eliana Farias
West Valley City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cashier Supervisor
Rancho Markets
Salt Lake City, UT
12.2021 - Current
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Processed refunds and exchanges promptly according to established policies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Operations Manager
Oceanica de Seguros
Anaco , Venezuela
05.2016 - 12.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Business Development Executive
Mercantil Seguros
Anaco, Venezuela
06.2011 - 05.2016
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients for new business development initiatives.
- Established strong relationships with key decision makers within client organizations.
- Monitored progress against goals set by management for each project or initiative undertaken.
- Facilitated and managed business development plan based on market and industry research.
Education
Bachelor of Science - LAWYER
UGMA
ANACO12-2018
BBA - BUSSINES MANAGEMENT
IUTA
ANACO - VENEZUELA02-2009
Skills
- Complaint resolution
- Bank Deposit Preparation
- Report Generation
- Employee Scheduling
- Task Delegation
- Operational Efficiency
- Budget Development
- Sales monitoring
- Staff retention
- Operations leadership
- Shift Scheduling
- Mentoring and Coaching
- Loss prevention strategies
- Employee Management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Cashier Supervisor
Rancho Markets
12.2021 - Current
Operations Manager
Oceanica de Seguros
05.2016 - 12.2019
Business Development Executive
Mercantil Seguros
06.2011 - 05.2016
Bachelor of Science - LAWYER
UGMA
BBA - BUSSINES MANAGEMENT
IUTA
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