Eliana Garcia
Los Angeles
Summary
Dynamic and adept, I honed my fast-learning and active listening skills at Melrose-La Brea Animal Hospital very early on into my educational career, mastering animal handling and customer service. I also garnered veterinary experience in my ongoing academic career as a pre-vet med student at Pierce College. Collaborating effectively in teams, I excelled in data entry, contributing to significant environmental research with Earthwatch Ignite, showcasing leadership and a commitment to excellence without exceeding a numerical percentage. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Student Volunteer
Los Angeles Zoo And Botanical Gardens
04.2019 - 04.2021
- Acquired guest-oriented and friendly customer service skills; assisted guests of various backgrounds during their stay at the zoo.
- Worked in team environment to maintain high levels of productivity.
- Assisted in managing Muriel's Ranch during operating zoo hours by ensuring both guests and animals were able to interact in a safe environment, as well as assisted with feeding and properly maintaining the livestock's enclosure.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
Student Intern
Melrose-La Brea Animal Hospital
06.2019 - 08.2019
- Shadowed lead veterinarian and received day-to-day tasks and responsibilities.
- Take in calls, communicate with a team, develop fast learning skills as well as crucial communication skills, gained experience working under colleagues/mentors of various backgrounds.
- Developed observation skills as a majority of my time there was studying what the veterinarian was doing.
- Gained confidence handling animals in a kennel environment, especially under stressful conditions.
- Developed a heightened capability of thoroughly following directions under pressure and high-paced environment.
Student Research Intern
Earthwatch Ignite Fellowship Program
06.2021 - 07.2021
- Participated in a two- week ecological research project studying the impact of climate change on caterpillars, parasitoids, and their respective ecosystems.
- Acquired valuable research and data entry skills in a scientific field under the instruction of ecologists and PhD students.
- Presented research findings to faculty members, effectively communicating complex concepts in an understandable manner.
- Collected, organized, and analyzed data on caterpillar populations and their interaction with plant species.
- Collaborated with fellow students and faculty in identifying harvested species, maintaining their enclosures while being studied, and documenting their diverse interactions between plants and associated parasitoid based on data collected.
- Gained a broader understanding of the ecological benefits of various insects and parasitoids in the studied area throughout the summer internship.
Student Intern
Heal the Bay
06.2023 - 10.2024
- Monitored water quality by collecting water samples from various locations along the Los Angeles River to assess bacterial contamination and overall water quality.
- Assisted in processing and incubating water samples in a laboratory setting, performing tests to detect harmful bacteria levels of specifically E. coli and enterococcus.
- Analyzed and calculated data by performing data entry and calculating bacterial contamination percentages based on sample results to input the calculated percentages into a centralized spreadsheet.
- Uploaded processed data to Heal the Bay's online platform, categorizing and presenting the results in an accessible format for public use, enabling citizens to make informed decisions about recreational activities in the LA River.
- Worked closely with a team of college interns and professionals to efficiently support Heal the Bay's mission to improve water quality and advocate for environmental protection by providing critical data to local communities for safer water recreation.
Barista
Milk + Cookies
08.2021 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods oftentimes as the only staff member the entire shift.
- Effectively and safely handled coffee orders, being trained to use espresso machines professionally.
- Acquired necessary cash-handling skills and counted cash for both opening and closing shifts.
Barista
Tierra Mia Coffee
10.2022 - 03.2023
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
High School Diploma -
North Hollywood Highschool Zoo Magnet
North Hollywood06-2021
AS-T - Agricultural Animal Science
Los Angeles Pierce College
Woodland Hills, CA06-2025
Skills
- Active listening skills
- Fast learner
- Customer service
- Animal handling
- Team collaboration
- Guest services
- Leadership qualities
- Database entry
- Data entry
Timeline
Student Intern
Heal the Bay
06.2023 - 10.2024
Barista
Tierra Mia Coffee
10.2022 - 03.2023
Barista
Milk + Cookies
08.2021 - 04.2022
Student Research Intern
Earthwatch Ignite Fellowship Program
06.2021 - 07.2021
Student Intern
Melrose-La Brea Animal Hospital
06.2019 - 08.2019
Student Volunteer
Los Angeles Zoo And Botanical Gardens
04.2019 - 04.2021
High School Diploma -
North Hollywood Highschool Zoo Magnet
AS-T - Agricultural Animal Science
Los Angeles Pierce College
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