ELIANA GONZALEZ
Houston,TX
Summary
Skilled administrative professional with in-depth understanding of office administration, compliance requirements and operational procedures. Practiced problem-solver with demonstrated competencies in clinic management and service coordination. Patient-focused with excellent decision-making, time management and communication skills. Expertly handles conflict while cultivating a positive working environment with staff and management to meet institutional goals. Experienced in training employees with learning tasks, improving performance, and maximizing productivity. Highly motivated to take on new challenges with the ability to grasp new concepts quickly.
Overview
18
18
years of professional experience
Work History
Data Specialist
Houston Methodist Research Institute
05.2024 - Current
- Maintained files, records and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Established a reliable system for tracking changes and updates to datasets, ensuring accurate historical records were maintained for future reference.
- Optimized data storage capacity by identifying and eliminating duplicate records, leading to improved data management capabilities.
- Ensured compliance with industry regulations by maintaining strict adherence to established protocols for data privacy and security.
Sr. Patient Representative
Houston Methodist Urology Associates
09.2012 - 05.2024
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provide insurance benefits verification and pre-certifications on behalf of 8 Urology physicians for both clinical and surgical procedures
- Collaborated with multi-disciplinary staff to ensure all appropriate tests are completed prior to surgery
- Communicated with patients and hospital personnel to schedule urologic surgeries according to physician volume
- Located scheduling barriers and implemented appropriate solutions
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation
- Collect co-pay, deductible, co-insurance, and cash pay collections from patients
- Trained over 15 newly hired employees to maximize productivity.
Medical Assistant/ Front Office Rep
UT Physicians Urology
01.2011 - 09.2012
- Greeted patients and escorted them to exam room, while answering general questions and preparing patients for physician
- Educated patients about medications, procedures and physician's instructions
- Prepared and updated medical charts, scanned and organized patient information for over 45 patients daily
- Managed patient complaints and rectified issues to complete satisfaction
- Contact insurance carriers for benefit summaries for surgeries and office procedures.
Medical Assistant
Medical Clinic of the Woodlands
12.2006 - 12.2010
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Performed routine examination and treatment procedures including administering injections, blood draw, and pre-specimen roods, applying and removing bandages and dressings, cleaning wounds and applying medications, preparing patients for examinations by disinfecting treatment sites
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Contributed to office operations by triaging patients by severity of medical complaint.
Education
Heart Saver CPR AED -
American Heart Association
09.2023
Certified Medical Assistant -
Nationally Registered Certified Medical Assistant (NRCMA)
04.2023
Medical Assistant Certification -
National Institute of Technology
11.2006
High School Diploma -
North Houston High School for Business
05.2004
Skills
- EPIC EMR System
- Customer Service and Relations
- Bilingual (Spanish)
- Spreadsheet Management
- Detail - Oriented
- Scheduling
- Documentation
- HIPAA Guidelines
- Data Entry (60 WPM)
- Insurance Verification
- Microsoft Suite
- Collections
- Compiling Data
- Data Governance
Timeline
Data Specialist
Houston Methodist Research Institute
05.2024 - Current
Sr. Patient Representative
Houston Methodist Urology Associates
09.2012 - 05.2024
Medical Assistant/ Front Office Rep
UT Physicians Urology
01.2011 - 09.2012
Medical Assistant
Medical Clinic of the Woodlands
12.2006 - 12.2010
Heart Saver CPR AED -
American Heart Association
Certified Medical Assistant -
Nationally Registered Certified Medical Assistant (NRCMA)
Medical Assistant Certification -
National Institute of Technology
High School Diploma -
North Houston High School for Business
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