Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Eliana Holanue

Whitestown,IN

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Marriott
Whitestown, IN
01.2024 - Current
  • Verified reservations by phone or in person.
  • Provided assistance to guests throughout their stay.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Resolved guest complaints in a professional manner.
  • Handled customer complaints professionally and efficiently.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Answered incoming calls from guests seeking reservations or general information.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Maintained accurate records of all transactions within the hotel software system.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Built and maintained productive relationships with employees.
  • Organized special requests such as wake up calls, extra pillows, cribs.

Guest Service Team Leader

Trader point Church
Whitestown, IN
06.2023 - Current
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Organized client meetings to provide project updates.

Multimedia Designer

Papuan students organization USA-CANADA
Kalamazoo, MI
12.2019 - 12.2021
  • Provided support on photo shoots related to the project's needs.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.
  • Edited photographs for use in digital media platforms including web banners and social media posts.
  • Produced promotional displays, packaging and marketing collateral for retail environments.
  • Developed creative concepts for client presentations, effectively communicating design vision.
  • Reviewed final layouts, making improvements and suggestions as needed.

Education

Bachelor of Science - Aviation Management And Operations

Western Michigan University
Kalamazoo, MI

Skills

  • Guest amenities
  • Front Office Support
  • Room assignments
  • Credit and cash payments
  • POS Systems
  • Reservations
  • Effective Planning
  • Customer Service
  • Problem-solving skills
  • Marketing
  • Tour Arrangements
  • Professionalism
  • Computer Skills

Languages

English
Professional
Indonesian
Professional
Malay
Professional

Accomplishments

  • There were a lot of achievements I received and promoted due to my consistency and hard work I had put toward my Job, church and organization!!
  • Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse faculty, colleagues, researchers and students.
  • Extremely dedicated, organized, and team oriented.
  • Strong leadership, teaching, curriculum development, and writing capabilities.

Timeline

Front Desk Agent

Marriott
01.2024 - Current

Guest Service Team Leader

Trader point Church
06.2023 - Current

Multimedia Designer

Papuan students organization USA-CANADA
12.2019 - 12.2021

Bachelor of Science - Aviation Management And Operations

Western Michigan University

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Eliana Holanue