ELIANA MOSS
Alpharetta,GA
Summary
Highly motivated, with extensive customer service experience. Outgoing professional with track record of driving increased revenue, while improving customer relations. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Spa Receptionist
Hand And Stone Massage And Spa
09.2021 - 11.2021
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled assignments independently with good judgement and critical thinking skills.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Sales Associates
Macys Department Store
01.2021 - 11.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Dedication to providing exceptional customer service
- Managed efficient cash register operations.
- Ability to thrive in a fast-paced retail environment and build strong customer relationships
- Assisting with in-store promotions, events, and sales to boost customer engagement and drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Lazy Dog Restaurant & Bar
11.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Accurately processing payments, including cash, credit cards, or digital transactions, and providing guests with receipts.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborating with other servers and restaurant staff to ensure efficient service and a positive overall dining experience.
- Addressing guest complaints or concerns with empathy and proactively finding solutions to resolve issues
Dog Daycare Attendant
Pet Suites
07.2022 - 10.2022
- Exercised animals regularly with walks and play activities.
- Making sure dogs are fed in a timely manner.
- Gave animals proper attention to promote secure play environment.
- Sanitize play yards and kennels after use.
Server
Buffalo Bill Wild Wings
03.2020 - 06.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associates
Marshalls Department Store
06.2018 - 04.2019
- Greeting customers warmly, understanding their needs, and offering assistance in locating products throughout the department store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintaining the fitting room.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organizing and censoring clothing to go out on the sales floor.
- Addressing customer inquiries and concerns, providing product information, and resolving issues in a courteous and timely manner.
- Vigilantly monitoring for shoplifting and adhering to store security protocols to prevent theft.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Education
Skincare And Esthetician
Health And Style Institute
Kennesaw, GA02.2023
High School Diploma -
Alpharetta High School
Alpharetta, GA05.2020
Skills
- Point of Sale Processing
- Communications Protocols
- Operational Efficiency and Safety
- Table Monitoring and Turnover
- Food Safety Oversight
- Customer Service and Rapport
- Teamwork and Collaboration
- Corrective Actions
- Product Guidance
- Shrinkage Prevention
Timeline
Server
Lazy Dog Restaurant & Bar
11.2022 - 05.2023
Dog Daycare Attendant
Pet Suites
07.2022 - 10.2022
Spa Receptionist
Hand And Stone Massage And Spa
09.2021 - 11.2021
Sales Associates
Macys Department Store
01.2021 - 11.2021
Server
Buffalo Bill Wild Wings
03.2020 - 06.2022
Sales Associates
Marshalls Department Store
06.2018 - 04.2019
Skincare And Esthetician
Health And Style Institute
High School Diploma -
Alpharetta High School
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