Eliana Palma
Wardensville,WV
Summary
Motivated and personable hospitality professional with experience in customer service, café operations, and retail. Skilled in creating positive guest experiences in fast-paced environments while balancing food service, sales, and multitasking responsibilities. Strong communication skills with a detail-oriented and adaptable work style.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lost River Trading Post
Wardensville, WV
09.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Trained new employees on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed multiple responsibilities simultaneously while maintaining a positive guest experience.
- Supported daily opening and closing tasks, including cleaning, stocking, and prep.
Baker
Lost River Trading Post
Wardensville, WV
12.2024 - 04.2026
- Maintained cleanliness, organization, and food safety standards throughout kitchen and prep areas.
- Followed recipes and portioning guidelines to ensure consistency and quality.
- Worked with front-of-house staff to maintain efficient service during busy hours.
- Made and displayed baked goods and prepared foods for retail sale.
Horse Caretaker
Double Creek Farm
Wardensville, WV
01.2025 - 06.2025
- Provided daily care for horses, ensuring proper feeding and grooming routines.
- Maintained cleanliness in stables and paddocks to promote horse health.
- Assisted in administering medications and monitoring horses for signs of illness.
- Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
Education
Esthetics -
The Salon Professional Academy
Harrisonburg, VA06.2025
High School Diploma -
East Hardy High School
Baker, WV05.2024
Skills
- Customer service & satisfaction
- Reliability & punctuality
- Patience
- Cash management
- Multitasking in fast-paced environments
- Communication skills
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Horse Caretaker
Double Creek Farm
01.2025 - 06.2025
Baker
Lost River Trading Post
12.2024 - 04.2026
Customer Service Cashier
Lost River Trading Post
09.2021 - Current
Esthetics -
The Salon Professional Academy
High School Diploma -
East Hardy High School