Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Eliana Talley

Athens

Summary

Dynamic Dispatch professional with extensive experience at ABCO Maintenance, excelling in dispatch coordination and customer service. Proven ability to resolve conflicts and enhance operational efficiency. Skilled in GPS navigation and adept at preparing accurate quotes, ensuring client satisfaction through effective communication and problem-solving.

Overview

17
17
years of professional experience

Work History

Dispatcher/CSR/Upcoster

ABCO Technology
Staten Island
11.2023 - Current
  • Coordinate daily dispatch schedules for efficient response times to work requests.
  • Train new dispatchers on operational procedures and software systems.
  • Resolved scheduling conflicts to maintain smooth operational flow during peak times.
  • Resolved customer complaints related to service issues or delays.
  • Perform administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Develop accurate quotes for clients based on product specifications and requirements.
  • Communicated effectively with customers regarding quote status, changes, or additional information required.

Logistics Specialist/Call Center Customer Service Representative

HONK
Los Angeles
03.2021 - 07.2022
  • Coordinated with vendors to streamline logistics and supply chain operations.
  • Collaborated with cross-functional teams to resolve shipping discrepancies.
  • Managed emergency calls to dispatch roadside assistance promptly.
  • Utilized GPS systems to track vehicle locations effectively.
  • Communicated clearly with distressed customers during emergencies.
  • Resolved conflicts between customers and service providers tactfully.
  • Maintained and updated crucial, confidential information.
  • Performed data entry into company's database systems as needed.

Teller

Prosperity Bank
01.2019 - 07.2019
  • Administered the balancing of bank vault and ATMs on a daily basis
  • Processed 10 + transactions per hour with 30 + per day
  • Established strong credibility with clients by assisting with deposits, withdraws and by providing accurate information regarding their accounts

Dispatch/Communications Specialist / Social Media

City of Dallas
Dallas
11.2015 - 01.2019
  • Served as a liaison between the City of Dallas Communications Center, its airlines, and the FAA.
  • Dispatched calls to Airside and Landside Operations regarding escorts, maintenance, and emergencies.
  • Created content for all social media pages, and replied to all customer inquiries.
  • Curated monthly content for the DAL employee newsletter.

311 Dispatch/Water Customer Service

City of Dallas
Dallas
02.2008 - 11.2015
  • Dispatched non-emergency calls to eight city departments.
  • Documented all dispatched service orders on paper logs, CRMS, and SAP, assuring adherence to ISO guidelines.
  • Served as a trainer and writer of SOPs for all eight radios.
  • Telephone operator with three years of experience assisting business partners with a varied range of needs, including billing, adjustments, and service orders.

Education

High School Diploma -

Duncanville Highschool
Duncanville, TX
05-2002

Skills

  • Dispatch coordination and scheduling
  • GPS navigation and data entry
  • Quote preparation and emergency response
  • Administrative support
  • Time management
  • Team training

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Dispatcher/CSR/Upcoster

ABCO Technology
11.2023 - Current

Logistics Specialist/Call Center Customer Service Representative

HONK
03.2021 - 07.2022

Teller

Prosperity Bank
01.2019 - 07.2019

Dispatch/Communications Specialist / Social Media

City of Dallas
11.2015 - 01.2019

311 Dispatch/Water Customer Service

City of Dallas
02.2008 - 11.2015

High School Diploma -

Duncanville Highschool

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