Eliana Valencia
Diamond Bar,CA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Comfortable working in fast-paced environments to handle demanding workload. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server; Hostess/To-Go Specialist; Service Partner
Red Robin's
Brea
08.2023 - Current
- Created an enjoyable atmosphere by engaging in friendly conversation with guests, being knowledgeable about limited-time offers/specials/app royalty perks, and getting food and drinks to guests in a timely manner with occasional table checks for refills and dirty plates/trash
- Took leadership initiative to ensure optimal seating arrangements, such as equal work distribution among servers and short wait times for customers.
- Ran window operations, ensured BOH was stocked up at all times, and performed table checks and bussing duties to ensure a clean environment while customers were enjoying their meals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively in a professional manner. Took extra initiative to ensure that customers have a positive experience at our restaurant and are encouraged to come back again.
Behavior Interventionist
Acuity Behavior Solutions
Orange, CA
10.2022 - Current
- Working with kids on the autism spectrum regarding behavioral issues they may have, such as excessive whining, hitting, tantrums, etc.
- Target deficits in receptive/expressive language, social interactions, play skills, self-management, etc.
- An important factor of my job entailed writing reports and collecting data at every session for the team to figure out the best plan for intervention going forward.
- Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
- Modeled social peer facilitation and peer training to achieve academic, social, emotional, and behavioral goals.
- Collaborated with parents regarding assistance on their contributions to their child's behavioral plan
Cashier
McDonald's
Walnut, CA
02.2022 - 07.2022
- Took and gave out orders with a positive attitude
- Operated POS system to receive payment
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Demonstrated multitasking abilities while having multiple responsibilities at once, and learning to prioritize and complete all tasks in a proactive manner.
Education
High School Diploma -
Walnut High School
Walnut05.2022
Graduation To Be in 2026; Some College - B.S., Psychology
California State University - Fullerton
Skills
- Multitasking Strength
- Strategy Development
- Problem-Solving
- Subject Matter Expertise in ABA Therapy
- Report Writing
- Team Collaboration
- Time Management
- Customer Service
Timeline
Server; Hostess/To-Go Specialist; Service Partner
Red Robin's
08.2023 - Current
Behavior Interventionist
Acuity Behavior Solutions
10.2022 - Current
Cashier
McDonald's
02.2022 - 07.2022
High School Diploma -
Walnut High School
Graduation To Be in 2026; Some College - B.S., Psychology
California State University - Fullerton
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