Eliana Williams
Brooklyn,NY
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Central Sterile Technician
Surgical Solutions
11.2023 - Current
- Increased overall team efficiency by maintaining open communication channels with nursing staff regarding instrument availability and turnaround times.
- Picked instruments and supplies for surgeries.
- Exceeded department performance expectations by consistently meeting or surpassing established benchmarks related to instrument turnaround times, sterilization completion rates, and quality control success metrics.
- Maximized patient outcomes through strict adherence to pre-established guidelines for managing instrumentation throughout its lifecycle – from receipt to disposal.
- Improved workflow efficiency by promptly addressing requests for additional supplies or equipment from medical staff during operations.
- Identified parameters and sterilization method required for each item to be sterilized.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Department Manager
PRE3PL LLC
11.2020 - 11.2023
- Insure all of the devices are properly Tested and Labeled.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales Associate
Market Source
02.2019 - 07.2019
- Count Safe and record all counts.
- Sell and Activate devices for Sprint, AT&T, and Verizon
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Assist customers with activating Prepaid devices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Created and maintained detailed database to develop promotional sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sales Associate
Century 21 Department Stores
06.2017 - 11.2018
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Rachel Carson High School
Skills
- Specimen Collection
- Computerized tracking
- Direct Care Staff Support
- Biohazardous waste disposal
- Product Merchandising
- Positive Customer Engagement
- Team Supervision
- Microsoft Office Suite
- Customer Data Confidentiality
- Call Documentation
- Transaction Processing
- Data Collection
- Microsoft Office
- Calm and Professional Under Pressure
- Conflict Resolution
- Live chat support
Certification
Unarmed Security Guard License
Timeline
Central Sterile Technician
Surgical Solutions
11.2023 - Current
Department Manager
PRE3PL LLC
11.2020 - 11.2023
Sales Associate
Market Source
02.2019 - 07.2019
Sales Associate
Century 21 Department Stores
06.2017 - 11.2018
High School Diploma -
Rachel Carson High School
Unarmed Security Guard License
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