Eliana (Ellie) Tooley
Sioux Falls,SD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Human Resources
Quality Claims Solutions
01.2022 - Current
- Assisted with data entry
- Review, create and track auto, property, surety and liability claims for multiple insurance companies
- Taking inbound phone calls to create and set up claims for insurance companies
- A typical day would include but is not limited to, taking phone calls, reviewing estimates before sending them to be audited, filing claims, and data entry
- I write the company’s newsletter, and I planned the corporate holiday parties
- I have assisted with recruiting and the hiring process for new hires, including benefits, creating and updating the training manuals, as well as training the new hires.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained staff directory and company policy handbook for human resources department.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Personal Shopper
Walmart
10.2021 - 02.2022
- Reviewing customer’s orders, pulling items from shelves, scanning items, getting those items in bags, ready for each customer upon arrival
- Ensuring the accuracy of orders and invoices, securing items until customer arrives to pick up their order, then getting their merchandise placed in their car, and following up on out-of-stock merchandise to meet customer needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
House Cleaner
Grand Luxe Custom Cleaning
07.2021 - 09.2021
- A normal day would consist of cleaning bathrooms, bedrooms, kitchens and hallways. This would include dusting, vacuuming, and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in personal buildings by vacuuming, cleaning windows and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Drug Testing Technician
Glory House
08.2020 - 06.2021
- My specific role includes drug testing, which includes but is not limited to, urine drug tests, sweat tests, and oral swabs.
- I would test the sample and prepare a form for the clients to sign to acknowledge this interaction.
- Entered data, generated reports and produced tracking documents.
- Prepared test samples and obtained and recorded test data in accordance with standards.
Client Support Technician
Glory House
01.2020 - 08.2020
- Assisted with the medication pass to the clients.
- Filing and handling of confidential paperwork
- Assisted the clients with their training and AA treatments
- Cleaning the house while clients are away/asleep
- Doing and folding laundry for the clients to have the next day
- Prepared different meals, mostly breakfast
Dietary Assistant
Sanford USD Medical Center
10.2018 - 12.2019
- I help prep the food, and manage the patient’s diets, ensuring they get the proper foods and condiments for their meals
- I am interacting with people all throughout the hospital throughout my entire shift.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
Dietary Staff
Inn On Westport
12.2017 - 04.2019
- I would help the residents with what they needed
- Provide helpful and kind services to the residents
- I helped prepare their food, as well as taking their food orders, and delivering.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
Associate's degree - Business Administration
Southeast Technical Institute
Sioux Falls, SDAssociate's degree - Human Resource Management
Southeast Technical Institute
Sioux Falls, SDHigh school diploma - undefined
Roosevelt High School
Sioux Falls, SDSkills
- Leadership
- Organizational skills
- EHR systems
- Communication skills
- Administrative Experience
- Employee relations
- BambooHR
- Adobe
- Multi-line phone systems
- Calendar management
- Phone etiquette
- Microsoft Office
- Word Processing
- New Hire Orientation
- Staff Training
- Job Applicant Interviews
- Employee Referral Programs
- Staff Recruitment and Hiring
- Employee Onboarding
Timeline
Administrative Assistant/Human Resources
Quality Claims Solutions
01.2022 - Current
Personal Shopper
Walmart
10.2021 - 02.2022
House Cleaner
Grand Luxe Custom Cleaning
07.2021 - 09.2021
Drug Testing Technician
Glory House
08.2020 - 06.2021
Client Support Technician
Glory House
01.2020 - 08.2020
Dietary Assistant
Sanford USD Medical Center
10.2018 - 12.2019
Dietary Staff
Inn On Westport
12.2017 - 04.2019
Associate's degree - Business Administration
Southeast Technical Institute
Associate's degree - Human Resource Management
Southeast Technical Institute
High school diploma - undefined
Roosevelt High School
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