Hi, I’m
Eliana M Vazquez Reyes
Wilkes-Barre,PA
Summary
To be a successful and persevering person, who is developed in his field in a fruitful and enjoyable way.
Healthcare professional with comprehensive background in gynecological medical assistance. Known for delivering exceptional patient care and supporting clinical operations effectively. Emphasizes team collaboration and adaptability to changing needs. Proficient in patient education and medical record management.
Experienced with patient care in gynecological settings, providing compassionate and efficient support. Utilizes medical knowledge and clinical skills to enhance patient experience and streamline operations. Knowledge of medical procedures and patient management ensures high standards of care.
Experienced healthcare professional skilled in supporting GYN medical teams. Proven ability to assist with clinical tasks, patient care, and administrative duties. Strong collaborator focused on delivering high-quality results. Adaptable, reliable, and skilled in maintaining patient confidentiality and comfort.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
years of professional experience
1
Certification
Work History
Scranton Primary Health Care Center, Inc.
Medical Assistant
08.2022 - Current
Job overview
- Injections administration
- Cleaning procedures instruments
- Injections administration
- Data entry
- Appointment scheduling
- Vital signs
- COVID-19 testing
- Escorted patients to and from exam rooms, physician offices, and treatment room as appropriate
- Performed other clerical duties such as filing and pulling charts, answering phones
- Transplanting to patients and Doctor
- OB/GYN procedures
- Cleaning procedures instruments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared examination rooms for patient visits, ensuring all necessary supplies were stocked and accessible.
- Expedited the referral process for patients in need of specialized care by effectively communicating with other healthcare providers.
- Assisted doctors in performing routine gynecological exams smoothly while maintaining strict privacy standards throughout the process.
- Provided exceptional patient service while managing check-in/check-out procedures and answering phones promptly.
- Maintained accurate medical records, ensuring timely and effective communication between healthcare providers.
- Collaborated with physicians to develop personalized treatment plans for each patient based on their unique needs.
- Supported quality care initiatives by participating in continuing education opportunities relevant to the OB/GYN field.
- Collected vital signs from patients upon arrival to inform appropriate clinical decisions made by healthcare providers.
- Supported positive birth experiences for families through attentive postnatal follow-up appointments focused on infant growth milestones assessment.
- Improved patient care by assisting with OB/GYN examinations and procedures.
- Provided exceptional support to physicians during examinations, ensuring patient comfort and understanding.
- Assisted in the diagnosis and treatment of gynecological conditions with accurate documentation and effective communication.
- Maintained full compliance with HIPAA regulations in all aspects of patient interaction and recordkeeping.
- Enhanced patient experience by providing compassionate and efficient care during appointments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Complete Neurology Care
Medical assistant
11.2021 - 06.2022
Job overview
- Scheduled patient tests/procedures and appointments to follow-up on test results, as applicable; informed physician of patient reschedules and no shows
- Recorded patients' medical history and documented test results in charts
- Performed other clerical duties such as filing and pulling charts, answering phones
- Performed EKG’s, phlebotomy and obtained vitals; assisted with therapy procedures and emr charts
- Escorted patients to and from exam rooms, physician offices, and treatment room as appropriate
- Translating to patients and doctor
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Kidz Place Daycare
Assistant Teacher
01.2020 - 03.2022
Job overview
- Responsibilities include but not limited to clerical duties, prepare classroom assignments
- Assist with the behavior management of students
- Communicate regularly with students and parents through visits, student parent meetings, etc
- Supported numerous classroom teachers in implementing a developmentally-appropriate curriculum for a group of students
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Monitored and reported student progress and development, offering mentoring as needed.
- Assisted in implementation of new learning tools, systems and materials.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
Wendy's
Cashier /Waitress
09.2018 - 12.2018
Job overview
- Handing Money
- Customer Service
- Drive-thru
- Cashier
- Cleaning dishes
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Kiosko
Cashier/Assistant Manager
01.2016 - 02.2018
Job overview
- Handing money
- Kitchen
- Customer service
- Filling paper work
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
American InstituteClifton, New Jersey
from Medical assisting
06-2022
COLEGIO SONIFEL FAJARDO PUERTO RICO
High School Diploma
06-2017
Skills
- Clinical skills
- Fluent in Spanish and English
- Phlebotomy techniques
- Drug screening
- Injection's administration
- Patient care and education
- Vital signs
- Medical terminology
- Administrative skills
- Medical billing and coding (ICD 10 & CPT Coding)
- Appointment scheduling
- Patient file management
- Data Entry – 40 WPM
- Insurance verification and follow up
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Procedure assistance
- Reliable team player
- CPR
- Immunization administration
- Electronic medical records
- Compassionate
- Electronic health records
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Professionalism and ethics
- First aid
- Sterilization techniques
- Patient flow management
- Patient care coordination
- Medical supply inventory
- Equipment sterilization
- OB/GYN procedures
Accomplishments
- Recognized for going above and beyond the call of duty.
- Mentored junior staff on new radiological equipment operation.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
LNGG
BILINGUAL: SPANISH ENGLISH
Certification
- CMA - Certified Medical Assistant
- CPR
Timeline
Medical Assistant
Scranton Primary Health Care Center, Inc.
08.2022 - Current
Medical assistant
Complete Neurology Care
11.2021 - 06.2022
Assistant Teacher
Kidz Place Daycare
01.2020 - 03.2022
Cashier /Waitress
Wendy's
09.2018 - 12.2018
Cashier/Assistant Manager
Kiosko
01.2016 - 02.2018
American Institute
from Medical assisting
COLEGIO SONIFEL
High School Diploma
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