Eliane I Ngong

• Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
• Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Enhanced patient comfort by providing personalized care and support throughout their stay.
• Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
• Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
• Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
• Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
• Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
• Implemented creative approaches to engage patients in leisure activities, promoting social interaction and mental stimulation.
• Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
• Participated in ongoing professional development opportunities, staying current with best practices for optimal patient outcomes.
• Assisted nurses in administering medications, ensuring proper dosage and timely delivery to patients.
• Coordinated transportation arrangements for patients attending off-site appointments or transitioning back into the community postdischarge.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on filing, phone etiquette and other office duties.

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.

1. Vital Signs: Take and record patients' vital signs (temperature, pulse, blood pressure, oxygen saturation).

2. Personal Care: Assist patients with bathing, dressing, grooming, and toileting.

3. Mobility Assistance: Help patients with walking, transferring, and positioning.

4. Feeding Assistance: Assist patients with eating and drinking.

5. Medical Procedures: Assist with medical procedures (e.g., drawing blood, collecting specimens).

6. Monitoring: Observe patients' conditions and report changes to nurses.

7. Documentation: answers calls and reply emails