Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elianell Martinez

Providence,RI

Overview

5
5
years of professional experience

Work History

Public Notary

Self Employed Services
08.2024 - Current
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Checked documents and identifying credentials for all parties.
  • Updated journal with names and dates for permanent record.
  • Checked client identification to maintain compliance with state legal requirements.
  • Set up and managed appointments for client notary services.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.

Client Services Manager

Lopco Contracting
07.2023 - Current
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
  • Call Center-Answer all calls for company
  • Phone directory- Getting calls to correct person
  • Book all phone consultations
  • Canceling & Rescheduling phone consultations
  • Confirming all phone appointments prior to appointments
  • Respond to all Jotform's and book accordingly
  • Enter new clients into database
  • Ensuring all links and information (pictures, Google map link & tax assessor, another links) are added in the correct spots.
  • Entering all work orders into the Google drive.
  • Inventory of all Lopco Contracting gear
  • Notary

Business Owner

Beautyloon Creations
05.2021 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account & all financial operations efficiently.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated schedules and timelines for events.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Corresponded with clients to answer questions and resolve issues.
  • Brainstormed and implemented creative event concepts and themes.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
  • Worked effectively in fast-paced environments.
  • Delivered services to customer locations within specific timeframes.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Imparted knowledge on plants and flowers to customers.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Personal Assistant to the Owner

Home Island Realty
06.2020 - 05.2023
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered high volume of phone calls and email inquiries.
  • Schedule all appointments & House viewings
  • Organize all paperwork

Education

GED -

Dorcas Place in International
Providence, RI
05-2015

Skills

    Well-qualified customer service specialist Proficient in handling complex customer issues and promoting positive

    experiences Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction,

    business goals and sales excellence Skilled in coordinating documentation and handling payments Diligent

    Customer Service Representative bringing top-notch skills in oral and written communication, active listening and

    analytical problem-solving skills Able to enhance customer experiences by employing service oriented behaviors,

    understanding customer desires and providing customized solutions to build loyalty

Languages

Spanish
Native or Bilingual

Timeline

Public Notary

Self Employed Services
08.2024 - Current

Client Services Manager

Lopco Contracting
07.2023 - Current

Business Owner

Beautyloon Creations
05.2021 - Current

Personal Assistant to the Owner

Home Island Realty
06.2020 - 05.2023

GED -

Dorcas Place in International

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Elianell Martinez