Summary

Overview

Work History

Education

Skills

Timeline

Eliani Pena

Portland,OR

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

1

1

year of professional experience

Work History

Guest Advocate

Target

03.2024 - 11.2024

Demonstrated strong communication skills when interacting with customers and coworkers.
Greeted customers and provided assistance to ensure a positive shopping experience.
Identified opportunities for improvement in operational processes.
Maintained an organized workspace while stocking merchandise.
Resolved customer complaints in a professional manner.
Assisted other departments when needed to maintain efficient operations.
Operated equipment such as scanners and scales to process transactions accurately.
Answered customer inquiries regarding store policies and procedures.
Performed cashier duties such as processing payments, returns, and exchanges accurately.
Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
Collected deposits or payments and arranged for billing.

Education

High School Diploma -

David Douglas High School

Portland, OR

06-2024

Skills

Customer Complaint Handling
Cash & debit/credit handling experience
First Aid Training
Work related Issue's Resolution management
Multitasking and Time Management
Team collaboration skills
Retail Inventory Management

Communication protocol knowledge
Computer Skills
Decision-Making
Strong empathy
Stress tolerance
Complaint handling
Customer service

Timeline

Guest Advocate

Target

03.2024 - 11.2024

High School Diploma -

David Douglas High School