Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elianiz Rivera Mercado

Sinking Spring

Summary

Detail-oriented and adaptable professional with experience in quality control, customer service, and warehouse operations. Bilingual in Spanish and English, with a proven ability to communicate effectively in diverse environments. Skilled in product inspections, defect identification, and maintaining compliance with safety and quality standards. Adept at managing inventory, ensuring accurate documentation, and supporting cross-functional teams. Experienced in operating industrial equipment and adhering to established protocols to ensure efficiency and product quality. Known for a proactive approach to problem-solving, attention to detail, and a commitment to excellence in all aspects of work.

Overview

4
4
years of professional experience

Work History

Warehouse Floater

East Penn Manufacturing Co
07.2022 - 05.2025
  • Oversaw product quality on the production line, performing visual inspections and defect checks to ensure all products met internal standards and specifications.
  • Conducted testing procedures and maintained accurate documentation, mirroring quality assurance protocols and contributing to regulatory compliance.
  • Floated between departments and became fully cross-trained in warehouse operations, providing flexible support in production, shipping, inventory, and logistics.
  • Operated forklifts, stack trucks, walkie riders, and pallet jacks to move materials efficiently while maintaining safety and operational standards.
  • Managed outbound dock operations, ensuring trucks were correctly loaded, secured, and ready for timely dispatch.
  • Collaborated with cross-functional teams to troubleshoot issues, maintain quality metrics, and improve process efficiency.
  • Known for strong attention to detail, accountability, and a proactive approach to upholding quality in a fast-paced manufacturing environment.

Crew Member

Wawa
03.2021 - 07.2022
  • Delivered high-quality customer service in a fast-paced environment, ensuring accuracy and efficiency in every transaction.
  • Adhered to company standards for product handling, food safety, and cleanliness, contributing to maintaining a safe and compliant workplace.
  • Followed established protocols for cash handling, register balancing, and inventory management to ensure accuracy and consistency.
  • Conducted quality checks on food items and products, ensuring they met both safety and quality standards before customer service.
  • Restocked and organized inventory, identifying and addressing any product discrepancies or defects promptly.

Education

High School Diploma -

Berks Catholic High School
Reading, PA
06-2022

Skills

  • Bilingual: Fluent in Spanish and English, facilitating communication in diverse environments and with a wide range of customers or team members
  • Quality Control & Assurance: Expertise in inspecting products, identifying defects, and ensuring quality standards are met across different processes (warehouse, food service)
  • Attention to Detail: Strong ability to spot discrepancies or issues in products and processes, ensuring compliance with quality and safety standards
  • Process Compliance: Experience in following standard operating procedures (SOPs) and maintaining documentation to ensure adherence to company policies and regulations
  • Food Safety & Standards: Knowledge of food safety protocols and ensuring all items meet health and safety requirements, particularly in the food service environment
  • Customer Service Excellence: Delivered high-quality service, addressing customer needs while adhering to company standards, demonstrating communication and problem-solving skills
  • Cross-Department Collaboration: Ability to work effectively with multiple teams, ensuring smooth operations and resolving any issues that impact product quality or service delivery
  • Safety Protocols: Strong understanding of safety regulations, ensuring a safe working environment, including handling equipment and following OSHA standards

Timeline

Warehouse Floater

East Penn Manufacturing Co
07.2022 - 05.2025

Crew Member

Wawa
03.2021 - 07.2022

High School Diploma -

Berks Catholic High School

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Elianiz Rivera Mercado