Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Elianna Burnett

Houston,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Skilled collection agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Highly efficient Crew member that is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

1st Key Manager

Dollar General Store
Marion, IL
08.2023 - 03.2024
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
  • Provided leadership, guidance, and training to key staff members.
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
  • Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
  • Established strong relationships with suppliers in order to maintain competitive pricing.
  • Recruited new personnel when necessary based on current staffing needs.
  • Responsible for ordering supplies as needed in a timely manner.
  • Enforced company policies regarding security, attendance, dress code.
  • Opened and closed store in absence of senior managers.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed 8 employees.
  • Researched out-of-stock items to find additional inventory in other store locations.

Crew Member

Caseys General Stores Inc
Marion, IL
09.2023 - 02.2024
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Informed customers about daily specials in an engaging manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Wiped down tables and equipment, swept and refilled stock.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Brewed and served coffee and tea with preferred add-ins.

Crew Member

Torchy's Tacos
Houston, Texas
09.2022 - 08.2023
  • Delivered exceptional service as illustrated through multiple positive reviews.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Worked well with teammates and accepted coaching from management team.
  • Accurately operated cash register to process customer payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Documented customer orders and conveyed special requests to kitchen staff.

Crew Member

Amazon
07.2021 - 07.2022
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Achieved self time management with variable schedules.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of station to promote clean image.
  • Properly labeled and stored boxes in trucks and labeled them according to locations.

Collections Agent

IQor Global Services
06.2021 - 07.2022
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and applied to customer balances.
  • Collected funds from delinquent customers and minimized loss to save as much as possible.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated to collect balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.

Manager

Little Caesars
08.2020 - 04.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled costs to keep business operating within budget and increase profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

John A Logan College
Carterville, IL
04.2021

Skills

  • Operate Cash Register
  • Alcohol Service
  • Coordinating Reservations
  • Housekeeping
  • Groundskeeping and Landscaping
  • Time Management
  • Learning Strategies
  • Organization and Time Management
  • Maintenance and Repair
  • Hospitality Service Expertise
  • Sales Expertise
  • Front of House Management
  • Teamwork and Collaboration
  • Willingness to Learn
  • Clear Communication
  • Microsoft Excel
  • Safety
  • Social Perceptiveness
  • Coaching and Training
  • Critical Thinking
  • Cash Handling
  • Cleaning
  • Heavy Lifting
  • Handling Complaints
  • Mathematics
  • Crew Leadership
  • Workplace Efficiency
  • Machine Operation
  • Positive Thinking/Attitude
  • Courtesy/Empathy
  • Building Lasting Relationships
  • Negotiation and Persuasion
  • Customer Service
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Telephone Etiquette
  • Problem-Solving

Accomplishments

Successfully coordinated multiple Black Lives Matter peaceful protests in Southern Illinois.

Certification

TABC and Food Handlers.

Timeline

Crew Member

Caseys General Stores Inc
09.2023 - 02.2024

1st Key Manager

Dollar General Store
08.2023 - 03.2024

Crew Member

Torchy's Tacos
09.2022 - 08.2023

Crew Member

Amazon
07.2021 - 07.2022

Collections Agent

IQor Global Services
06.2021 - 07.2022

Manager

Little Caesars
08.2020 - 04.2021

High School Diploma -

John A Logan College

TABC and Food Handlers.

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Elianna Burnett