Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elianna Fontanez

Nashua,NH

Summary

Proven leader with extensive experience in fast-paced retail and hospitality environments, notably at Christopher’s Subs&pizza. Excelled in shift leadership and team supervision, enhancing guest service and operational efficiency. Demonstrated exceptional decision-making capabilities and a customer service focus, driving significant improvements in guest satisfaction and team performance.

Overview

3
3
years of professional experience

Work History

Shift Lead

Christopher’s Subs&pizza
06.2023 - Current
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Key Holder, Staffing Management

Victoria's Secret & PINK
03.2022 - 06.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Trained newly hired sales team in upselling techniques.

Key Holder

The Paper Store
10.2022 - 12.2022
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Spencer's Gifts
11.2021 - 05.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Head Hostess

Peddlers Daughter
11.2021 - 02.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Sales Associate

Spirt Halloween
09.2021 - 11.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Nashua High School South
Nashua, MT
06.2022

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Workplace Safety
  • Conflict Resolution
  • Work Delegation
  • Staff Motivation
  • Shift leadership
  • Positive Attitude
  • Cash Handling
  • Team Supervision

Timeline

Shift Lead

Christopher’s Subs&pizza
06.2023 - Current

Key Holder

The Paper Store
10.2022 - 12.2022

Key Holder, Staffing Management

Victoria's Secret & PINK
03.2022 - 06.2023

Sales Associate

Spencer's Gifts
11.2021 - 05.2022

Head Hostess

Peddlers Daughter
11.2021 - 02.2022

Sales Associate

Spirt Halloween
09.2021 - 11.2021

High School Diploma -

Nashua High School South

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Elianna Fontanez