Elianna Perez
Chicago,IL
Summary
Skilled specialist with expertise in problem-solving and team leadership. With the ability to efficiently manage multiple tasks, develop strategic plans, and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cancer Specialist
Northwest Community Health care
Arlington Heights, IL
10.2024 - 02.2025
- Collected blood samples following strict safety and sanitation protocols.
- Prepared patients for blood draws, ensuring comfort and understanding of procedures.
- Maintained accurate records of patient information and sample collection details.
- Educated patients about the importance of tests and post-draw care instructions.
- Followed infection control policies to maintain a safe environment for patients and staff.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Medical Assistant
Midwest express clinic
Chicago , IL
12.2023 - 09.2024
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Collected and documented patient vital signs and medical history information.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Supported administrative tasks, including filing and retrieving medical records.
- Educated patients on medication instructions and follow-up care procedures.
- Communicated effectively with patients to address concerns and provide information.
- Handled lab specimen collection and ensured safe transport to testing facilities.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
The Fresh Market
Assistant Manager
Wilmet, IL
10.2022 - 11.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Maximized service levels through hands-on leadership.
Sales Associate
Plato's Closet
, IL
09.2019 - 08.2020
- Stocked shelves with products to maintain organized displays.
- Assisted customers in locating items throughout the store.
- Monitored inventory levels and reported shortages to management.
- Maintained cleanliness and safety standards in work areas.
- Collaborated with team members to optimize stock placement.
- Utilized hand trucks and pallet jacks for efficient restocking.
- Stocked shelves with newly arrived products.
- Removed outdated products from shelves in accordance with company policy.
- Processed customer transactions using point-of-sale systems efficiently.
- Resolved customer complaints with professionalism and empathy swiftly.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Certificate
A Plus Health Care
South Elgin, IL08-2024
High School Diploma -
Ridgewood High School
Harwood Heights, IL05-2020
Skills
- Patient education
- Time management
- Attention to detail
- Team leadership
- Teamwork
- Proficient in [software]
- Medical documentation
- Infection control
- Blood specimen collection
- Customer service
- Team collaboration
- Technical troubleshooting
Certification
- CPR
- Phlebotomy Certification
Languages
English
Full Professional
Timeline
Cancer Specialist
Northwest Community Health care
10.2024 - 02.2025
Medical Assistant
Midwest express clinic
12.2023 - 09.2024
The Fresh Market
Assistant Manager
10.2022 - 11.2023
Sales Associate
Plato's Closet
09.2019 - 08.2020
Certificate
A Plus Health Care
High School Diploma -
Ridgewood High School
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