Elianna Torres
Fresno
Summary
Welcoming and friendly Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Corporate Receptionist
Lyons Magnus
05.2024 - Current
- Supported human resources initiatives by assisting employees and employee documentation.
- Organized company-wide events to promote employee engagement, teamwork, and communication across departments.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols within the workplace environment.
- Welcomed employees and visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted with payroll by distributing manual checks to each department weekly.
Server/Cashier
Table Mountain Casino & Resort
07.2022 - 09.2023
- Covered multiple restaurant areas by cross training in different roles.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
UC Merced Pavilion
09.2021 - 11.2021
- Followed the proper food handling and safety rules, prepared and served food to guests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
A.A in Liberal Arts -
Fresno City College
Fresno, CA01.2021
Skills
- Excellent Customer Service
- File organization
- Customer/Client relations
- Teamwork and Collaboration
- Calm Under Pressure
- Organization and Time Management
- Excellent communication
- Professional demeanor
Certification
Food Handlers Certification
Languages
Spanish
Limited Working
Software
POS
Microsoft
Excel
Outlook
Word
Powerpoint
Timeline
Corporate Receptionist
Lyons Magnus
05.2024 - Current
Server/Cashier
Table Mountain Casino & Resort
07.2022 - 09.2023
Server
UC Merced Pavilion
09.2021 - 11.2021
Food Handlers Certification
A.A in Liberal Arts -
Fresno City College
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