Leylis Gonzalez
Miami,FL
Summary
Dynamic Customer Service Representative with proven expertise at Cubanacan, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem resolution and proficient in Microsoft Excel, I excelled in handling escalated calls, ensuring satisfaction, and fostering a positive service experience. Committed to delivering exceptional customer relations and support.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Cubanacan
01.2000 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Skills
- Customer service
- Call center experience
- Problem resolution
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
Timeline
Customer Service Representative
Cubanacan
01.2000 - 05.2023
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