Elianys Torres Perez
Miami,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. I worked my way up from Team Leader to General manager. I have been in the food industry for 9 years and having the opportunity to help multiple stores grow over the years using my knowledge on the industry , management skills and customer service .
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin' Donuts
Miami, FL
01.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Trained employees on duties, policies and procedures.
Assistant Manager
Pollo Tropical
Miami, FL
03.2016 - 01.2022
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Advertising and marketing
- Sales
- Motivation
- Budgeting and cost control
- Efficient multi-tasker
- Consistently meet goals
- Recruitment
- Staffing
- Safety assurance
- Bilingual
- Safety protocol
- Customer experiences
- Leadership
- Budgeting and cost control strategies
- Staff training/development
- Team training and development
- Purchasing
- Verbal and written communication
- Supervision and training
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- ServSafe Certification (Expiration Date: 10/12/2028)
References
References available upon request.
Timeline
General Manager
Dunkin' Donuts
01.2022 - Current
Assistant Manager
Pollo Tropical
03.2016 - 01.2022
High School Diploma -
Miami Dade College
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