Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Elia Reams

Elia Reams

Oxnard,CA

Summary

Dynamic Front Desk Manager with a proven track record at the Military, excelling in customer service and staff supervision. Enhanced operational efficiency through innovative scheduling software and developed standard operating procedures. Recognized for exceptional problem-solving skills, fostering guest satisfaction and loyalty while maintaining high standards of hospitality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Facility Supervisor

Military
01.2023 - Current
  • Assisted in maintaining facility safety protocols and compliance standards.
  • Supported daily operations by coordinating maintenance schedules and facility inspections.
  • Monitored inventory levels for supplies and equipment, ensuring availability for staff needs.
  • Collaborated with team members to address facility-related issues promptly and efficiently.
  • Assisted with meetings and conference room reservations.
  • Created and maintained daily and weekly reports for upper management.
  • Managed efficient teams of up to 15 employees.

Front Desk Manager

Military
12.2022 - Current
  • Oversaw daily front desk operations, ensuring exceptional guest service and seamless check-in/check-out processes.
  • Trained and mentored front desk staff to enhance performance and improve customer interactions.
  • Implemented new scheduling software to optimize staff coverage and reduce wait times for guests.
  • Developed standard operating procedures for front desk tasks, improving efficiency and consistency across shifts.
  • Resolved guest complaints effectively, enhancing overall satisfaction and loyalty through proactive problem-solving.
  • Coordinated communication between departments, ensuring timely responses to guest requests and inquiries.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk maintenance of client records and lab data.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Inventory Control Supervisor

Military
06.2021 - 05.2023
  • Supervised inventory accuracy through regular audits and cycle counts.
  • Implemented inventory management systems to optimize stock levels and reduce discrepancies.
  • Trained and mentored staff on best practices for inventory control processes.
  • Developed strategic procedures for efficient inventory replenishment and turnover rates.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Education

Associate of Science - Medical Assistant

Liberty University, Lynchburg, VA
11-2026

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Leadership qualities
  • Hospitality service expertise
  • Time management
  • Staff supervision
  • Shift scheduling
  • Documentation and reporting
  • Administrative skills
  • Scheduling and calendar management

Certification

Computer Operator

Cook & Hotel Industry

Work Preference

Work Type

Full TimePart TimeInternship

Location Preference

HybridOn-SiteRemote

Timeline

Facility Supervisor - Military
01.2023 - Current
Front Desk Manager - Military
12.2022 - Current
Inventory Control Supervisor - Military
06.2021 - 05.2023
Liberty University - Associate of Science, Medical Assistant

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