Elias Alami
Dartmouth
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Officer
Dartmouth police, United States
12.2022 - Current
- Under general supervision, to perform law enforcement and crime prevention work for the protection of life and property; to maintain order, enforce laws and ordinances, protect life and property within the Town by performing a combination of duties: suppressant crime patrol, directing traffic, issuing citations and answering the calls of service needed around the town.
Geek Squad
Best Buy, 02747
06.2018 - 11.2022
- Managed appointments with clients and created service orders after assessing their needs
- Provided in person and over the phone support and gave updates on clients’ service orders
- Troubleshoot hardware and software issues on Windows and Apple computers and repair accordingly
- Replaced broken displays and aging batteries in various iPhone models
- Always received promoters when clients mentioned me by name in NPS surveys
Clerk
Champions Fitness Center
10.2016 - 11.2022
- Processed and organized incoming documents to ensure efficient workflow.
- Maintained accurate records using electronic filing systems for easy retrieval.
- Implemented improvements in document handling procedures, reducing processing time.
- Reviewed and verified data entries for accuracy and compliance with company standards.
IT Technician
Medeiros Law (Brian Pires Office)
10.2018 - 01.2022
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Installed and configured operating systems, applications, and network devices to enhance functionality.
- Conducted routine maintenance checks on IT equipment, improving reliability and performance.
- Provided technical support through remote assistance tools, enhancing user satisfaction and efficiency.
Retail Specialist
Target, 02747
03.2016 - 06.2018
- Responsibilities include efficiently unloading trucks in a team setting, pushing all unloaded merchandise to the sales floor to ensure store was stocked to capacity, utilizing time management to ensure all merchandise is pushed to the sales floor or back stocked by the end of each shift, increasing productivity by engaging and helping guests find items while still stocking sales floor.
Education
No Degree - Criminal Justice/Safety Studies
University of Massachusetts, Dartmouth
North Dartmouth, MAAssociate of Arts and Sciences - AAS - Criminal Justice/Safety Studies
Bristol Community College
Fall River, MA08-2020
Skills
Systems & Operating Systems:
- Windows Server, Unix, Linux, Windows 10/11, macOS, iOS, Android
Networking & Infrastructure:
- Strong understanding of TCP/IP, Subnetting, VLANs, DNS, DHCP, NAT
- Network troubleshooting using logical OSI model approach
- Router and firewall configuration (home lab environment)
- Network segmentation and virtual switch configuration in virtualized environments
Homelab & Network Simulation:
- Basic understanding of VPN concepts and secure remote access
- Designed and maintained a personal homelab to simulate enterprise-style network environments
- Built segmented lab networks using virtual switches and VLANs
Tools & Utilities:
- MediCat USB toolkit for advanced diagnostics and malware removal
- Bootable utility drive creation for network/system troubleshooting
- Microsoft Office Suite (Excel for documentation, IP tracking, and reporting)
Certification
- The Bits and Bytes of Computer Networking
- Credential ID: W3U2JMYZOJXO
- October 2024 - Present
- Technical Support Fundamentals
- Credential ID: HPX2MRFPFW4U
- March 2024 - Present
- Operating Systems and You: Becoming a Power User
- Credential ID: DSQBQF2M6D3X
- System Administration and IT Infrastructure Services
- Credential ID: 0GBDQ8WPYCJP
- November 2024 - Present
- Google IT Support Specialization
- Credential ID: M15VCATCRV1S
Timeline
Police Officer
Dartmouth police, United States
12.2022 - Current
IT Technician
Medeiros Law (Brian Pires Office)
10.2018 - 01.2022
Geek Squad
Best Buy, 02747
06.2018 - 11.2022
Clerk
Champions Fitness Center
10.2016 - 11.2022
Retail Specialist
Target, 02747
03.2016 - 06.2018
No Degree - Criminal Justice/Safety Studies
University of Massachusetts, Dartmouth
Associate of Arts and Sciences - AAS - Criminal Justice/Safety Studies
Bristol Community College