Elias Argueta
Phoenix,AZ
Summary
Punctual and honest customer service worker who is skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing personality and seeking to pursue a career, where a solid background in hospitality, having a humanitarian soul, and proficient customer service skills will be put to good use. Involves company culture in their work, satisfies customers with exceptional service while maintaining safety as number one and uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and set expectations to a higher standard.
Overview
7
7
years of professional experience
Work History
Sales Team Lead/Operations Manager
Crocs
07.2023 - Current
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Implemented new inventory management system to optimize stock levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
Team Lead
Panera Bread
09.2022 - 02.2024
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Worked flexible schedule and extra shifts to meet business needs
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and aided or intervene where required
Driver
Uber
04.2020 - 08.2022
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
Hospitality Associate
MedMen
01.2022 - 06.2022
- Identified and resolved customer complaints concerning products and consumptions
- Established unique service goals daily to provide constant and excellent service
- Increased customer service ratings significantly through personable service
- Collaborated with various team members to meet guests' requests
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Shift supervisor/Barista
Starbucks
07.2017 - 07.2021
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Responsible for cash handling, safe verification, and daily deposits
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Engendered customer loyalty by remembering personal preferences and allergy information
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Certified Nursing's Assistant - Healthcare
Deer Valley High School
Glendale, AZ05.2015
Skills
- Conflict Resolution Techniques
- Guest Satisfaction
- Safety Regulation Compliance
- Detail-oriented and critical thinker
- Team Building and multitasking
- Leadership qualities
- Quick learner and shows growth
- Prioritize and organize delegated work
- Comprehend instructions easily
- Ability to think clear, remain calm and resolve problems using sound judgment
- Verbal and Written Communication
- Cleanliness and Sanitation
- Building Customer Trust and Loyalty
- Public Interaction
Timeline
Sales Team Lead/Operations Manager
Crocs
07.2023 - Current
Team Lead
Panera Bread
09.2022 - 02.2024
Hospitality Associate
MedMen
01.2022 - 06.2022
Driver
Uber
04.2020 - 08.2022
Shift supervisor/Barista
Starbucks
07.2017 - 07.2021
Certified Nursing's Assistant - Healthcare
Deer Valley High School
Similar Profiles
YOEL BENITOYOEL BENITO
Restock Team Lead at CrocsRestock Team Lead at Crocs
Caiden KearneyCaiden Kearney
Sales Associate at CrocsSales Associate at Crocs
Angel CondeAngel Conde
Sales Associate and Stock Lead at CrocsSales Associate and Stock Lead at Crocs
Carmen Zavala-LealCarmen Zavala-Leal
Store Manager at CrocsStore Manager at Crocs
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio