Elias Augoustatos
Austin,TEXAS
Overview
7
7
years of professional experience
Work History
Application Support Analyst
Q2
07.2023 - Current
- Assist financial institutions by troubleshooting software related issues and resolving high priority money movement cases.
- #1 (fiscal year) in case closures across CNC, ENT CNC, Platform, SLA, and Products .
- 29 Lightbridge/Bitbucket updates as an L1. 3 harvested wedge updates. 10 Bridge updates.
- Started working L2 cases on 7/11/24 due to backlog. Worked and closed 13 L2 cases while working 5+ L1 cases per day.
- #1 on team for number of cases triaged and #2 for case assists.
- Back-to-back Support MVP (under 6 months experience).
- Team MVP (1x) and have received several shout outs from manager and senior via YouEarnedIT.
- Communicate on a weekly basis to software engineers, customer experience managers, and product owners.
- Created 2 reports in salesforce to leverage metrics.
- Host a weekly office hour to help new team members and help maintain backlog.
Cashier Team Lead
H-E-B Grocery
07.2017 - 11.2022
- Trained 20+ team members while emphasizing company culture
- Assisted in opening 2 new company locations
- Average 38 items scanned per minute.
- Emphasis on hospitality and diminishing shrink
Camp Counselor
Camp Barnabas
03.2019 - 07.2019
- Supervised and led a team responsible for the care of 15-20 special needs campers.
- Ensured camp rules were adhered.
- Monitored medical history and daily food habits for each camper.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Bachelor of Science - Business Administration
Baylor University
Waco, TX05.2021
Skills
- SQL
- Customer Support
- Software Debugging
- Data Analysis
- Salesforce
- Custom reports
- Customer-facing presentation skills
Timeline
Application Support Analyst
Q2
07.2023 - Current
Camp Counselor
Camp Barnabas
03.2019 - 07.2019
Cashier Team Lead
H-E-B Grocery
07.2017 - 11.2022
Bachelor of Science - Business Administration
Baylor University