Overview
Work History
Education
Skills
Timeline
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Elias Augoustatos

Austin,TEXAS

Overview

7
7
years of professional experience

Work History

Application Support Analyst

Q2
07.2023 - Current
  • Assist financial institutions by troubleshooting software related issues and resolving high priority money movement cases.
  • #1 (fiscal year) in case closures across CNC, ENT CNC, Platform, SLA, and Products .
  • 29 Lightbridge/Bitbucket updates as an L1. 3 harvested wedge updates. 10 Bridge updates.
  • Started working L2 cases on 7/11/24 due to backlog. Worked and closed 13 L2 cases while working 5+ L1 cases per day.
  • #1 on team for number of cases triaged and #2 for case assists.
  • Back-to-back Support MVP (under 6 months experience).
  • Team MVP (1x) and have received several shout outs from manager and senior via YouEarnedIT.
  • Communicate on a weekly basis to software engineers, customer experience managers, and product owners.
  • Created 2 reports in salesforce to leverage metrics.
  • Host a weekly office hour to help new team members and help maintain backlog.

Cashier Team Lead

H-E-B Grocery
07.2017 - 11.2022
  • Trained 20+ team members while emphasizing company culture
  • Assisted in opening 2 new company locations
  • Average 38 items scanned per minute.
  • Emphasis on hospitality and diminishing shrink

Camp Counselor

Camp Barnabas
03.2019 - 07.2019
  • Supervised and led a team responsible for the care of 15-20 special needs campers.
  • Ensured camp rules were adhered.
  • Monitored medical history and daily food habits for each camper.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Education

Bachelor of Science - Business Administration

Baylor University
Waco, TX
05.2021

Skills

  • SQL
  • Customer Support
  • Software Debugging
  • Data Analysis
  • Salesforce
  • Custom reports
  • Customer-facing presentation skills

Timeline

Application Support Analyst

Q2
07.2023 - Current

Camp Counselor

Camp Barnabas
03.2019 - 07.2019

Cashier Team Lead

H-E-B Grocery
07.2017 - 11.2022

Bachelor of Science - Business Administration

Baylor University

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Elias Augoustatos