Overview
Work History
Education
Skills
Timeline
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Elias Augoustatos

Austin,TEXAS

Overview

8
8
years of professional experience

Work History

Application Support Analyst

Q2
Austin
07.2023 - Current
  • Assist financial institutions by troubleshooting software-related issues and resolving high-priority money movement cases.
  • Thoroughly document and track case histories via Salesforce. I have worked and closed over 1,500+ cases since October 2023.
  • Update and monitor money movement scripts built on Python and JSON frameworks. Published over 200+ production updates to Bitbucket, SQL database, and various client adapters.
  • Utilize SQL to create custom reports for customers. I built and provided over 150 reports to clients.
  • Document and report product/application defects to the Development team via JIRA. Handled 75+ JIRAs since January 2024.
  • Perform AWS migrations and rollbacks as needed.
  • Connect and integrate Power BI with various data sources, including Snowflake, SQL Server, and Excel.
  • Query data and audit/debug clients' software packages via Snowflake and Alexandria.

Cashier

H-E-B Grocery
Austin/Waco
07.2017 - 11.2022
  • Trained 20+ team members while emphasizing company culture
  • Assisted in opening 2 new company locations
  • Average 38 items scanned per minute.
  • Emphasis on hospitality and diminishing shrink

Education

Bachelor of Science - Business Administration

Baylor University
Waco, TX
05.2021

Skills

  • SQL
  • Customer Support
  • Software Debugging
  • Data Analysis
  • Salesforce
  • Application upgrades
  • Custom reports
  • Customer-facing presentation skills
  • Data analysis
  • Log analysis

Timeline

Application Support Analyst

Q2
07.2023 - Current

Cashier

H-E-B Grocery
07.2017 - 11.2022

Bachelor of Science - Business Administration

Baylor University

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Elias Augoustatos