Elias Bekri
Charlottesville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Associate
University of Virginia (UVA Health)
03.2023 - Current
- Coordinating appointments for providers and patients and accommodating those appointments for providers and patients respectively
- Answering phone calls from both clinical staff, patients and patient representatives/advocates
- Communicating with other clinical staff about patient’s medical records and prior authorizations
- Ensuring as best I could the safety and comfort of patient’s and their loved ones while they were in the waiting room and throughout their visit
- Coordinating with transport within and outside of the UVA health system to ensure that patients arrive and depart in a safe and timely manner
- Helping to train new hires and familiarizing them to different applications such as EPIC Hyperspace and Genesys phone systems
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
Sales Associate
Lowe's Home Improvement
02.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
ABC Fine Wine & Spirits
12.2017 - 07.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Reduced process lags by effectively training new hires on best practices and protocols.
Associate
Subway
05.2017 - 09.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Customer Service Representative
Lowe's Home Improvement Company
11.2016 - 02.2017
- Associate
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Associate
South Campus Express (Syracuse University)
08.2014 - 01.2016
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
Associate
Subway
05.2014 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Seasonal
Papa John's Pizza
01.2012 - 01.2014
- Worked effectively in fast-paced environments.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
Associate
No Bologna Subs and Deli
06.2013 - 08.2013
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
Education
Bachelor of Arts - Political Science
Syracuse University
New York, NY05.2016
No Degree - Political Science
Radford University
Radford, VA05.2014
Skills
- Data entry proficiency
- Strong critical thinking capabilities
- Research and analysis
- Verbal, interpersonal, and written communication
- Intelligence Gathering
- Team Player
- Research abilities
- Policy Review
- Follow-up skills
- Workflow Optimization
- Customer Service
- Problem-Solving
Personal Information
Willing To Relocate: Anywhere
Certification
- BLS Certification (Exp. 01/2026)
BLS
Exp. 01/2026
Timeline
Patient Access Associate
University of Virginia (UVA Health)
03.2023 - Current
Sales Associate
Lowe's Home Improvement
02.2022 - 02.2023
Sales Associate
ABC Fine Wine & Spirits
12.2017 - 07.2019
Associate
Subway
05.2017 - 09.2017
Customer Service Representative
Lowe's Home Improvement Company
11.2016 - 02.2017
Associate
South Campus Express (Syracuse University)
08.2014 - 01.2016
Associate
Subway
05.2014 - 08.2014
Associate
No Bologna Subs and Deli
06.2013 - 08.2013
Seasonal
Papa John's Pizza
01.2012 - 01.2014
Bachelor of Arts - Political Science
Syracuse University
No Degree - Political Science
Radford University
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