ELIAS BITAR
El Paso,USA
Summary
Dedicated bilingual customer service representative with a strong track record of delivering exceptional support and resolving issues efficiently. Expertise in enhancing client satisfaction through effective communication and problem-solving skills, ensuring positive interactions in dynamic environments. Committed to teamwork and adaptability while consistently meeting the evolving needs of customers and maintaining high standards of service. Proven ability to thrive in fast-paced settings, adept at managing inquiries, addressing concerns, and facilitating smooth operations for an optimal customer experience.
Overview
13
13
years of professional experience
Work History
Bilingual Customer Service Representative & Sales
Westex Tools LLC & Snap-On Tools
06.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call center operations, ensuring timely responses to customer needs.
- Developed and implemented strategies for improving customer satisfaction and retention rates.
- Provided feedback on service delivery improvements based on customer interactions and experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Armored Guard
Loomis Armored US
08.2024 - 03.2025
- Monitored security protocols during cash transport operations to ensure compliance and safety.
- Conducted thorough inspections of armored vehicles and equipment to maintain operational readiness.
- Collaborated with law enforcement agencies to report incidents and enhance security measures.
- Implemented efficient routing strategies for cash delivery to minimize risks and improve service times.
- Oversaw incident reports and investigations, ensuring proper documentation and follow-up actions were taken.
- Mitigated potential threats by staying alert at all times during transport of valuables or cash between locations.
- Ensured compliance with all federal, state, and local regulations governing the secure transportation of valuables.
- Developed strong relationships with clients by maintaining open lines of communication and addressing any concerns or issues in a timely manner.
- Improved overall team performance through effective communication and collaboration in high-pressure situations.
- Enhanced overall security by regularly reviewing and updating protocols, staying current on industry best practices, and implementing new strategies as needed.
- Provided exceptional customer service to clients, addressing concerns and ensuring satisfaction with services rendered.
- Adapted quickly to changing circumstances or emergency situations, taking decisive action when necessary for the protection of valuables and personnel.
- Demonstrated proficiency in using firearms responsibly as part of security measures when required during operations.
- Optimized route planning for efficient deliveries while considering factors such as traffic patterns, construction zones, and weather conditions.
- Maintained a secure environment by collaborating with team members and responding promptly to potential threats or issues.
- Protected sensitive information by exercising discretion when dealing with client data or financial transactions.
- Ensured the safety of valuable assets by conducting thorough inspections and maintaining constant vigilance during transportation.
- Contributed to a positive work environment through strong teamwork skills, assisting coworkers whenever possible or needed.
- Reduced security risks by following established protocols and adhering to strict guidelines for armored vehicle operations.
- Operated armored vehicles safely, adhering to strict driving regulations while navigating various road conditions and traffic situations.
Safety and Security Officer
Allied Universal Security Services
08.2023 - 08.2024
- Monitored premises to ensure safety compliance and incident prevention.
- Conducted regular safety inspections and audits to identify vulnerabilities.
- Trained new security personnel on protocols and emergency procedures.
- Collaborated with law enforcement to manage crisis situations effectively.
- Analyzed incident reports to recommend strategic safety enhancements.
- Maintained detailed logs of all incidents, facilitating effective communication with management.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
- Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
- Conducted risk assessments on various work processes, leading to safer working conditions for all staff members.
- Managed relationships with external vendors supplying safety equipment or services, ensuring high-quality products at competitive prices.
Safety and Security Lead Officer
ASM Global / SMG
04.2023 - 06.2023
- Led security team in implementing risk management strategies across venues.
- Developed and enforced security protocols to enhance operational safety.
- Conducted comprehensive security assessments to identify vulnerabilities.
- Trained and mentored staff on best practices for emergency response procedures.
- Coordinated with law enforcement on incident investigations and safety drills.
- Managed access control systems to regulate entry points effectively.
- Analyzed incident reports to refine security measures and response times.
- Collaborated with event planners to ensure compliance with safety regulations.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
- Optimized resource allocation by analyzing staffing needs based on historical trends and anticipated events or threats.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Successfully resolved numerous workplace conflicts through proactive mediation strategies.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Mediated conflicts between employees or customers professionally, deescalating tense situations without resorting to force whenever possible.
- Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Streamlined emergency response protocols, resulting in faster reaction times during crisis situations.
- Collaborated with law enforcement agencies to share information and strengthen overall security efforts.
- Reduced security incidents by conducting thorough risk assessments and recommending appropriate action plans.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
Safety and Security Officer
ASM Global / SMG
09.2022 - 03.2023
- Developed and implemented improved security measures for facility protection.
- Led safety drills, ensuring preparedness for emergency scenarios among staff.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in emergency response planning, contributing to a well-prepared workforce and minimizing potential losses.
- Served as a liaison between employees and management regarding safety concerns or suggestions for improvement, creating open lines of communication that fostered trust within the organization.
- Performed routine audits of company facilities to identify areas requiring additional attention or improvements related to physical security measures.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Participated in ongoing professional development opportunities to stay current on best practices in workplace safety and security management.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Mason
JT Thorpe and Son Inc.
09.2019 - 08.2020
- Installed and repaired refractory linings in industrial furnaces, kilns, boilers, and other high temperature equipment.
- Read and interpret blueprints, specifications, and technical drawings to determine the layout and design of refractory installations.
- Prepare surfaces by cleaning and removing debris, and apply coating or sealants as required.
- Mix and prepare refractory materials, such as castable and gunning mixes, according to manufacturer’s instructions.
- Install refractory materials including bricks, ceramic fiber, castable, and gunning mixes, using proper techniques and tools.
- Operated and maintained masonry tools and equipment, including trowels, saws, levels, and mixers.
- Collaborated with other tradespeople, such as welders and pipefitters, to insure proper coordination and integration of refractory work with other construction activities.
- Conducted inspections and quality control checks to insure the integrity and performance of refractory installations.
- Completed projects on time and within budget, adhering to safety guidelines and industry best practices.
- Assisted in the training and mentoring of junior apprentices, providing guidance and support.
- Constructed and repaired masonry structures using bricks, blocks, and stones.
- Applied mortar and adhesives to ensure structural integrity in various projects.
- Collaborated with project teams to meet deadlines and maintain high-quality standards.
- Evaluated work sites for material needs and potential challenges prior to project initiation.
- Implemented best practices for masonry installation to enhance durability and aesthetics.
- Conducted regular inspections of completed work to ensure compliance with safety regulations.
- Operated equipment such as forklifts to move bricks and supplies.
- Maintained safety standards throughout projects by diligently following OSHA guidelines and wearing appropriate protective gear.
- Skillfully used power tools such as pneumatic hammers, trowels, and grinders for efficient material shaping and surface finishing tasks.
Masonry Apprentice
JT Thorpe and Son Inc.
08.2014 - 07.2019
- Assisted skilled masons in installation and repair of various masonry structures.
- Mix mortar and prepare materials according to specifications.
- Assisted with the layout and measurements of masonry projects.
- Operated and maintained masonry tools and equipment under supervision.
- Clean and prepare work areas, ensuring a safe and organized environment.
- Assisted in the demolition and removal of old masonry structures.
- Learned proper masonry techniques and practices through on the job training.
- Assisted in constructing and repairing masonry structures using bricks, blocks, and stone materials.
- Operated hand and power tools for cutting, shaping, and finishing masonry projects.
- Ensured compliance with safety standards during all aspects of masonry work.
- Collaborated with senior masons to learn advanced techniques and improve craftsmanship skills.
- Maintained clean and organized job sites to promote operational efficiency and safety.
- Supported project timelines by preparing materials and assisting with layout measurements.
- Enhanced skill set through continuous training in masonry practices and equipment usage.
- Assisted in achieving high-quality masonry work by maintaining tools and equipment, keeping job sites clean and organized.
- Contributed to a safe work environment by adhering to safety regulations and guidelines during construction tasks.
Customer Service Representative
Pep Boys Auto Parts & Service
05.2012 - 04.2014
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, optimizing workflow and enhancing operational efficiency.
- Collaborated with technicians to ensure accurate diagnosis and timely completion of repairs.
- Maintained detailed records of services performed, ensuring compliance with company standards.
- Educated customers on vehicle maintenance, promoting preventative care and long-term vehicle health.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
Education
Automotive Technician - Automotive Technologies
WyoTech
Laramie, WY01.2008
No Degree -
The University of Texas At El Paso
El Paso, TX01.2007
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Spanish translation
- Customer support
- Payment processing
- Document translation
- Payment collection
- Sales promotion
- Refund processing
- Cross-cultural awareness
- Spanish translation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of eight staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of Thirty-two mason's in the development of Project TENARIS.
- Achieved greater results by introducing Office 360 for Inventory, sales, productivity and Sales tasks for business improvement at Westex LLC.
Affiliations
Union member Local 8 Illinois
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Playing Sports
- Running
- Video Gaming
- Virtual Reality
- Baking
- Cooking
- I enjoy cooking for friends and family gatherings
Timeline
Bilingual Customer Service Representative & Sales
Westex Tools LLC & Snap-On Tools
06.2025 - 09.2025
Armored Guard
Loomis Armored US
08.2024 - 03.2025
Safety and Security Officer
Allied Universal Security Services
08.2023 - 08.2024
Safety and Security Lead Officer
ASM Global / SMG
04.2023 - 06.2023
Safety and Security Officer
ASM Global / SMG
09.2022 - 03.2023
Mason
JT Thorpe and Son Inc.
09.2019 - 08.2020
Masonry Apprentice
JT Thorpe and Son Inc.
08.2014 - 07.2019
Customer Service Representative
Pep Boys Auto Parts & Service
05.2012 - 04.2014
Automotive Technician - Automotive Technologies
WyoTech
No Degree -
The University of Texas At El Paso
QUALIFICATION SUMMARY
- Skills in communication with coworkers and people in general, to better proceed with daily work activities.
- Bilingual and bi-cultural with superior verbal and written communication skills in English and Spanish.
- Ability to influence and build relationships at all levels of the organization.
- Multi state travel throughout the country, as a journeyman and union member.
- Experienced in different working climates, and temperature conditions.
- Well versed and experienced in the different cultures of our country.
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