ELIAS ISRAEL BOLANOS
Bell,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Field Trainer
Delta Air Lines
06.2024
- Delivered structured training programs across safety, ground operations, communication skills, and aircraft servicing procedures.
- Led new-hire development, skills assessments, and performance evaluations to ensure operational readiness.
- Standardized operational procedures across multiple stations through consistent training and coaching.
- Traveled to different workgroups to reinforce leadership development, technical skills, and SOP adherence.
- Audited training documentation, monitored trainee progress, and reported performance metrics to management.
- Demonstrated and enforced best practices in aircraft safety zones, GSE operation, and communication protocols.
Tool Room Calibration Technician
Delta Air Lines
Los Angeles, CA
09.2023 - Current
- Oversee the calibration, certification, and lifecycle management of precision tooling and measurement systems supporting aircraft maintenance operations, ensuring strict adherence to aviation safety, quality, and regulatory standards.
- Execute advanced functional testing, verification, and calibration of mechanical, electrical, and electronic diagnostic equipment in alignment with manufacturer specifications and established technical procedures.
- Administer comprehensive calibration control programs, maintaining accurate documentation, traceability, and asset management records to support audit readiness and regulatory compliance.
- Lead tool control operations by managing issuance, tracking, and accountability of specialized maintenance equipment, ensuring continuous availability of mission-critical tooling for line and heavy maintenance activities.
- Analyze and resolve tooling performance discrepancies through root cause evaluation, coordinating repair, recalibration, or replacement to sustain operational efficiency and minimize aircraft downtime.
- Interpret complex engineering documentation, technical schematics, and OEM manuals to ensure precision calibration standards and procedural compliance are consistently met.
- Collaborate cross-functionally with aircraft maintenance teams, quality assurance, and leadership to ensure all tooling meets required tolerances and certification standards prior to operational use.
- Maintain a highly organized, secure, and audit-ready tool control environment, upholding company safety policies, regulatory requirements, and continuous improvement initiatives within Technical Operations.
Tower Agent
Delta Air Lines
Los Angeles, California
01.2023 - Current
- Coordinate end-to-end ramp, servicing, and catering operations for multiple aircraft simultaneously, ensuring alignment with departure schedules and service standards.
- Communicate with Airport Control Center (ACC), Cabin Services, Load Control, Gate Agents, and Flight Deck to synchronize operations.
- Assign staffing resources, monitor task completion, and redistribute workloads as needed during IROPs to maintain on-time performance.
- Use Flight Family, FACTS, Bridge Desktop, IFX, O2P, GP4, and other systems for operational decision-making and real-time tracking.
- Lead incident response by identifying delay root causes, documenting findings, and implementing corrective actions.
- Perform ramp hazard identification, risk assessment, and safety compliance checks in accordance with Delta, TSA, and FAA standards.
- Anticipate weather, staffing, and equipment challenges and build mitigation strategies to protect the operation.
- Serve as the primary escalation contact for provisioning issues, timing conflicts, aircraft readiness, or last-minute changes.
- Support schedule recovery by coordinating quick-turn solutions and reducing operational bottlenecks.
- Ensured compliance with safety regulations and airport policies consistently.
- Responded quickly to emergency situations by following appropriate protocols.
- Scheduled ground transportation for arriving passengers when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- On call with flight crew to ensure aircraft and personnel ready for departure
- Gave flight deck crew instructions on taxi and pushback procedures
- Gave the green light for aircraft departure and customs readiness
Aircraft Lead Agent (Widebody Aircraft)
Delta Air Lines
02.2024 - 06.2024
- Led ramp crews handling loading/unloading of commodities, high-value cargo, and catering for international widebody aircraft.
- Communicated with Load Control and cabin teams to ensure accurate weight distribution and provisioning requirements.
- Conducted widebody-specific preflight inspections including cargo locks, galleys, equipment security, and door seal checks.
- Ensured compliance with long-haul international servicing standards and FAA/Delta regulations.
- Performed safety sweeps, FOD walks, and coordinated safe aircraft movement.
- Trained employees on widebody aircraft procedures, equipment handling, and advanced servicing tasks.
Aircraft Lead Agent (Narrowbody Aircraft)
Delta Air Lines
09.2023 - 02.2024
- Supervised narrowbody ramp teams during arrival, turnaround, and departure operations.
- Calculated and verified aircraft weight and balance in compliance with FAA and company guidelines.
- Oversaw proper use of GSE: belt loaders, tugs, GPUs, cargo loaders, and air-start units.
- Coordinated special baggage items, priority loading, and cargo transfers.
- Led communication between ramp, gate, and Load Control to ensure smooth aircraft movement.
- Performed marshalling, pre-push walkarounds, and executed safe pushback operations.
Assistant Store Manager
Foot Locker Inc.
10.2021 - 06.2023
- Managed store operations including staff supervision, inventory control, customer service, and compliance.
- Maintained scheduling, task assignments, and labor allocation to maximize productivity.
- Conducted employee coaching, performance feedback, and new-hire training.
- Used KPI data and sales metrics to drive store performance and improve revenue.
- Resolved escalated customer issues and maintained a positive in-store environment.
- Performed loss-prevention audits, inventory counts, and merchandise verifications.
- Ensured store equipment, cleanliness, and presentation standards were consistently met.
Sales Associate
Foot Locker Inc.
10.2020 - 06.2023
- Assisted customers with product selection and delivered personalized recommendations.
- Processed transactions, returns, and exchanges accurately and efficiently.
- Maintained merchandise displays and supported shipment processing.
- Conducted inventory checks, stock replenishment, and backroom organization.
- Ensured cleanliness and visual standards were maintained at all times.
Mechanic Helper
Associated Trucking Services
01.2017 - 01.2020
- Assisted diesel mechanics with diagnostics, maintenance, and repairs of fleet trucks and trailers.
- Performed routine services including oil changes, brake adjustments, lubrication, tire work, and filter replacements.
- Conducted inspections for leaks, worn components, electrical issues, and mechanical faults.
- Prepared tools, organized equipment, and maintained a clean and efficient shop.
- Aided in removal and installation of mechanical components such as belts, hoses, wheels, brakes, and batteries.
- Documented maintenance tasks and communicated issues to senior mechanics.
- Supported roadside repairs and troubleshooting during emergency breakdowns.
- Followed OSHA and shop safety protocols when handling heavy equipment and hazardous materials.
Education
Associates in Computer Science - Computer Science
Arizona State University
Tempe, AZHigh School Diploma -
Norwalk High School
Skills
Aircraft Turnaround Coordination
Ground Service Equipment Operation & Troubleshooting
Weight & Balance Operations
Load Planning Collaboration
Irregular Operations (IROP) Handling
Ramp Hazard Identification & Risk Mitigation
Aviation Safety Management Systems (SMS)
Delay Prevention & Schedule Recovery
Resource Allocation & Productivity Optimization
Leadership in High-Pressure Environments
Team Training & Skill Development
SOP Enforcement
Conflict Resolution & Crew Mediation
Cross-Department Collaboration
Strong Written & Verbal Communication
Multi-team Coordination
Basic Diesel Diagnostics
Vehicle Preventative Maintenance
Mechanical Troubleshooting
Tool & Equipment Management
OSHA Safety Compliance
Equipment & Vehicle Inspection
Advanced Problem-Solving
Time Management & Prioritization
Customer Service Excellence
Fast Technical Learner
Strong Work Ethic & Accountability
Detail-Oriented & Organized
Flight operations coordination
Resource allocation
Customer service
Team leadership
Conflict resolution
Accomplishments
- Improved on-time departure rates by coordinating ramp teams, reducing bottlenecks, and supporting schedule recovery during high-pressure operations.
- Trained and mentored 30+ employees, improving team performance, safety compliance, and operational consistency.
Recognized for strong leadership in high-pressure environments, effectively managing multiple aircraft operations simultaneously.
Enhanced team productivity by improving cross-department communication and coordination between ramp, load control, and flight crews.
Selected as a trusted team member to handle time-sensitive operations, escalations, and irregular events.
Contributed to consistent on-time departure performance by coordinating multi-team aircraft operations and proactively resolving operational bottlenecks.
Supported safe aircraft operations by maintaining 100% compliance with FAA, TSA, and company safety standards across all assigned duties.
Reduced operational delays by identifying root causes during irregular operations (IROPs) and implementing real-time corrective actions.
Played a key role in zero-incident safety performance, demonstrating strong hazard identification and risk mitigation practices.
Improved ramp efficiency by optimizing resource allocation and workflow coordination during high-traffic operations.
Successfully supported widebody international operations with high accuracy in load coordination, servicing, and safety compliance.
Ensured operational readiness by maintaining high availability of calibrated tooling, minimizing maintenance delays and equipment downtime.
Strengthened compliance by supporting audit-ready calibration records and tool control processes, aligning with regulatory and quality standards.
Identified and resolved tooling discrepancies, preventing potential maintenance errors and enhancing equipment reliability.
Improved tool accountability through effective tracking and inventory control practices, reducing loss and misallocation of critical equipment.
Supported maintenance efficiency by ensuring all tools met precision tolerances and certification requirements prior to use.
Languages
Spanish
Native or Bilingual
Timeline
Field Trainer
Delta Air Lines
06.2024
Aircraft Lead Agent (Widebody Aircraft)
Delta Air Lines
02.2024 - 06.2024
Tool Room Calibration Technician
Delta Air Lines
09.2023 - Current
Aircraft Lead Agent (Narrowbody Aircraft)
Delta Air Lines
09.2023 - 02.2024
Tower Agent
Delta Air Lines
01.2023 - Current
Assistant Store Manager
Foot Locker Inc.
10.2021 - 06.2023
Sales Associate
Foot Locker Inc.
10.2020 - 06.2023
Mechanic Helper
Associated Trucking Services
01.2017 - 01.2020
Associates in Computer Science - Computer Science
Arizona State University
High School Diploma -
Norwalk High School