Elias Cedeno

• Troubleshoot and built live encoding systems, OTT, Prisma, & IP Headend solutions for both on-prem and public cloud solutions (AWS, GCP, Azure)
• Create Ansible setup to install IP Headend solution with K8s in lab
• Built MKEL, MKEO, IPHE, RMP and cRPM labs to replicate customer issues
• Increased customer satisfaction by 30% in the US & LATAM region
• Adhered to SLA's for SaaS customers for Tier 2 & Tier 3 application support
• Created an RPM solution in AWS, GCP & Azure
• Patched software and installed new versions to eliminate security problems and protect data
• Transformed Linux RPM solutions & legacy virtual machines to Kubernetes-based, containerized solutions
• Configured Kubernetes services for inter-container communication and external load balancing.
• Managed DNS and service discovery using Kubernetes-native solutions
• Set up monitoring solutions (e.g., Prometheus, Grafana) and integrated Kubernetes metrics for real-time observability
• Optimized Kubernetes resource configurations (CPU, memory limits, requests) to improve application performance and reduce infrastructure costs
• Mentored new & junior support engineers

• Troubleshoot OS/Hardware level Linux and Windows servers
• Built and configure test servers to replicate customer issues
• Built and configure an Ansible lab environment to automate distribution of bash scripts, IPMI tool, http, Apache, Nginx, etc
• Assigned as lead Engineer for IBM account, in which I had to recreate issues in our lab environment to test and fix
• Most of the time had to edit bash scripts to make it work in our local network environment

After working at Cisco for 15+ years, I took 2 years off to take care of a family member battling Cancer.

• Responsible for troubleshooting Application end to end Powerkey Encryption of the Digital Network Control System that manages the transport of video and data for various cable companies, such as Time Warner, Cablevision, Charter, Comcast, Cox, Rogers and Megacable to name a few
• Promoted to lead Engineer to drive OTT platform for Megacable in Mexico
• Provided premium support for enterprise customers
• Troubleshot Application end to end Powerkey Encryption software for DBDS systems on both Solaris and Linux in Cisco UCS platforms
• Worked on complex broadband configurations which integrate with the DBDS, such as RFGW1, Video Processing, mpeg2, mpeg4, encryption, billing systems, VOD and IPG
• Tested new software and hardware prior to deployment.
• Installed and configured operating systems and applications.