Elias Cortes
Elizabeth,New Jersey
Summary
Dynamic professional excelling in high-stress situations and customer service. Expert in multitasking, organization, and leveraging POS systems to enhance operational efficiency. Achieved significant improvements in customer satisfaction and conflict resolution through effective problem-solving and empathetic customer relations.
Overview
14
14
years of professional experience
Work History
Dispatcher Clerk
Handle With Care Inc
07.2022 - 07.2024
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Fostered positive working relationships among team members by promoting open communication and collaboration.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Store Manager
Friendly Check Cashing
01.2011 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Bachelor of Arts - Business Administration
UNAM
Mexico City, Mexico05-1983
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- POS Systems
- Policies and Procedures
- Accurate Cash Handling
- Opening and closing procedures
- Systems and software expertise
Accomplishments
- Managed a store that exceeded company expectations in every category during a full year .
- in 1997 became the owner of a check cashing store , and within 5 years it developed to be one of the top rating stores in New Jersey .
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Clerk
Handle With Care Inc
07.2022 - 07.2024
Store Manager
Friendly Check Cashing
01.2011 - 07.2022
Bachelor of Arts - Business Administration
UNAM
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