Elias Diaz
Boston,MA
Summary
Dedicated and safety-conscious worker with over 4 years of experience in sales and customer service, complemented by hands-on skills in maintenance and warehouse operations. Bilingual in English and Spanish, known for reliability, teamwork, and consistently delivering high-quality results in fast-paced environments. Committed to fostering positive customer experiences and maintaining a safe, efficient workplace.
Overview
4
4
years of professional experience
Work History
Salesperson
AT&T
Boston, USA
2025.01 - Current
- Consistently achieved and exceeded sales targets through effective product knowledge and customer engagement.
- Built strong customer relationships by identifying needs and recommending tailored solutions.
- Maintained up-to-date knowledge of AT&T products, promotions, and services to drive performance.
- Delivered outstanding service and follow-up support to ensure customer satisfaction and loyalty.
Retail Sales Manager
Snipes
Mattapan, USA
2024.03 - 2025.04
- Led a sales team to consistently meet and exceed store sales goals.
- Trained, coached, and motivated staff to deliver exceptional customer service and maintain high operational standards.
- Managed inventory, stock replenishment, and visual merchandising to maximize sales impact.
- Handled scheduling, performance reviews, and conflict resolution to support team productivity and morale.
- Collaborated with store management to implement promotional campaigns and improve store processes.
Warehouse Worker
PepsiCo
Canton, USA
2023.02 - 2023.06
- Organized, sorted, and labeled products to ensure accurate inventory management.
- Conducted inventory checks and reconciliations to maintain stock accuracy.
- Loaded and unloaded shipments safely and efficiently to support timely distribution.
- Operated forklifts and other warehouse equipment to move products.
- Maintained a clean and safe warehouse environment in compliance with safety standards.
Maintenance Worker
Gorman Construction
East Taunton, USA
2021.08 - 2022.03
- Performed roof repairs including shingle replacement, leak patching, and flashing installation.
- Installed and maintained gutters and downspouts to ensure proper drainage.
- Used hand and power tools to complete roofing jobs efficiently and safely.
- Assisted with roof tear-offs and surface prep for new installations.
- Conducted routine inspections to identify roof damage and recommend necessary repairs.
Education
HISET/GED -
Family And Youth Center
Boston, MA2013-06
Skills
- Customer service and relationship management
- Inventory control and management
- Workday and Sage 100 proficiency
- Salesforce expertise
- Workplace safety protocols
- Hand and power tool operation
- Equipment maintenance
- Time management skills
- Attention to detail
- Team leadership abilities
- Forklift operation
- Problem solving
Projects And Training
- Completed training on Workplace Safety Protocols to strengthen ability to maintain a safe work environment.
- Participated in a workshop on Inclusive Leadership to foster a diverse and respectful workplace culture.
Timeline
Salesperson
AT&T
2025.01 - Current
Retail Sales Manager
Snipes
2024.03 - 2025.04
Warehouse Worker
PepsiCo
2023.02 - 2023.06
Maintenance Worker
Gorman Construction
2021.08 - 2022.03
HISET/GED -
Family And Youth Center