Elias Dreke
Conway,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Winthrop Rockefeller Institute
Morrilton, AR
08.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
AP Host
Walmart
Dardanelle, AR
09.2022 - Current
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Key Holder
Dollar General
Danville, AR
05.2023 - 08.2023
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Assistant Manager
SUBWAY®Restaurants
Dardanelle, AR
12.2020 - 09.2022
- Controlled reduction of loss inventory by protecting company assets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Carhop
Sonic Drive-In
Dardanelle, AR
10.2020 - 11.2020
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food-complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Two Rivers High School
Ola, AR05.2022
Skills
- Loss Control
- Shrinkage Control
- Safety Guidelines
- Fire Extinguishers
- Truck Unloading
- Loss Prevention Policies
- Payment Transactions
- Customer Satisfaction
- Language skills
- Handling Complaints
- Phone Etiquette
- Professional Appearance
- Cultural Awareness
- Memory retention
- Team Collaboration
- Training and mentoring
- Problem-solving aptitude
- Time management abilities
- Multitasking
- Policy Implementation
Certification
- Microsoft Word
- Excel
- Power Point
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Front of House Staff Member
Winthrop Rockefeller Institute
08.2023 - Current
Key Holder
Dollar General
05.2023 - 08.2023
AP Host
Walmart
09.2022 - Current
Assistant Manager
SUBWAY®Restaurants
12.2020 - 09.2022
Carhop
Sonic Drive-In
10.2020 - 11.2020
High School Diploma -
Two Rivers High School