Elias Duran
El Paso,TX
Summary
Accomplished Owner/Designer at Duran’s Decors, adept in Business Management and fostering client relationships, significantly increased revenues through strategic planning and market trend analysis. Demonstrated expertise in budget administration and negotiation, ensuring cost-effective operations and customer satisfaction. Proven track record in leading teams to achieve and surpass business goals. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Owner/Designer
Duran’s Decors
03.2019 - 08.2023
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Generated revenues yearly and effectively capitalized on industry growth.
- Researched target market to discover customer needs and analyze competitor trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Designed and developed interactive web and mobile experiences to drive user engagement.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
Contractor
JB Janitorial
03.2016 - 06.2021
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired and oversaw subcontractors to meet project needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Generated detailed reports to highlight product performance and usage metrics.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Bartender
Applebee's Bar and Grill
02.2006 - 09.2012
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
GED -
Pascal High School
Fort Worth, TXMedical Assistant - Medical
Apollo College
Mesa, AZSkills
- Budget Administration
- KPI Management
- Labor Relations
- Administrative Oversight
- Business Management
- Cost Reduction
- Strategic Planning
- Project Management
- Client Service
- Negotiation
- Bidding processes
- Business Development
- Financial Management
- Customer Relations
- Budget Development
- Operations Management
- Business launch
- Sales Leadership
- Product branding
- Business Administration
- Relationship Building
- Quality Management Systems
- Marketing
- Sales management
- Consulting
- Small business operations
- Investor Relations
- Verbal and written communication
- Financial Planning
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Owner/Designer
Duran’s Decors
03.2019 - 08.2023
Contractor
JB Janitorial
03.2016 - 06.2021
Bartender
Applebee's Bar and Grill
02.2006 - 09.2012
GED -
Pascal High School
Medical Assistant - Medical
Apollo College
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