Summary
Work History
Education
Skills
Awards
References
Timeline
Generic

Elias Fritz

Brighton,MA

Summary

Dedicated and hardworking employee with over 10 years in customer service and a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Work History

Dasher

DoorDash
  • Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
  • Regularly cleaned and sanitized vehicle interior surfaces such as door handles, steering wheel, after each shift.
  • Analyzed customer address to determine best route for timely delivery.
  • Ensured proper handling of food items throughout the entire delivery process.
  • Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.

Cashier

Barnes & Noble
  • Greeted patrons warmly while answering all customer questions
  • Ensured all products were properly organized, tagged, and stocked
  • Drove sales through engagement with customers and suggestive selling
  • Processed all POS transactions, refunds, and exchanges
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Barista

Starbucks
  • Completed all store open and close duties
  • Listened carefully to customer requests to create personalized food and beverages
  • Mentored and trained new hires, resulting in stronger staff and increased productivity
  • Performed routine cleaning tasks and sanitized food and drink machines
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Adhered to health department regulations concerning sanitation standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.

Cook

Kim's Convenience
  • Completed daily temperature logs of refrigerators and freezers
  • Checked deliveries for accuracy, and put away daily supply orders
  • Prepared and cooked customized dishes to customer standards
  • Kept stations clean and sanitized at all times
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Resolved customer complaints regarding food quality or services provided.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Volunteer

Gifford Cat Shelter
  • Socialized with cats while paying careful attention to body language and comfort
  • Fed and medicated all cats per specialized diet and medical needs
  • Cleaned cat living spaces and dishes, sanitizing all areas properly
  • Greeted potential adopters and informed them on cats personalities

Education

High School Diploma -

Texas High
Texarkana, TX

Skills

  • Time management
  • Cash handling
  • Detail-oriented
  • Quick learner
  • Excellent communication
  • Relationship building
  • Problem resolution
  • Multitasking Abilities

Awards

Partner of the Quarter, Starbucks, 01/01/17

References

References available upon request.

Timeline

Cashier

Barnes & Noble

Barista

Starbucks

Cook

Kim's Convenience

Volunteer

Gifford Cat Shelter

Dasher

DoorDash

High School Diploma -

Texas High

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Elias Fritz