ELIAS GUTIERREZ

On-the-Job Training (OJT) Lead | August 2025 – Present

• Strategic Coaching: Facilitate 1-on-1 sessions helping agents visualize current standing versus future career goals, ensuring 100% clarity on performance expectations.
• Milestone Implementation: Developed a "Stepping Stone" framework that breaks down annual production metrics into manageable weekly targets
• Curriculum Optimization: Refined training modules based on real-time production data, successfully reducing agent "time-to-proficiency" by identifying and closing behavioral skill gaps.

RBC (Production) Supervisor March 19, 2025– August 2025

• Operational Control: Monitored real-time production metrics across multiple lines, acting as the central hub for troubleshooting and workflow adjustments.
• Efficiency Gains: Identified and resolved tasks and coordinating with floor supervisors in real-time.
• Reporting: Provided high-level hourly status updates to senior management.
• Front-Line Leadership: Managed daily operations for the production side, ensuring all safety, quality, and output targets were met or exceeded.
• Team Engagement: Supervised a diverse team of agents, maintaining high morale and operational discipline in a high-pressure environment.

• Professional and friendly front desk receptionist with nearly one years of professional experience
• Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making

• Detail-oriented warehouse associate with one years of experience in inventory management, order processing and safety compliance
• Proven track record of enhancing warehouse operations through effective handling and storing of goods
• Skilled in using warehouse management systems and equipment.
• Adhered strictly to company policies regarding quality control measures throughout the shipping process.