Elias Hafiz
Aldie,VA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Marriott International, Inc.
09.2021 - Current
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Car Salesman
Dulles Auto Sales
12.2019 - 09.2021
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Located merchandise across various stores to address customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier/Express Lane Associate
Harris Teeter
08.2018 - 12.2019
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Fast-paced environment, delivering groceries to customer's vehicles and communicating with customer's regarding items out of stock and offering potential substitutes.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA12.2024
Skills
- Front Desk Management
- Hospitality Service
- Guest Services
- Problem-Solving Skills
- Conflict Management
- Written and Oral Communications
Languages
German
Elementary
Persian/Farsi
Native or Bilingual
Timeline
Front Desk Agent
Marriott International, Inc.
09.2021 - Current
Car Salesman
Dulles Auto Sales
12.2019 - 09.2021
Cashier/Express Lane Associate
Harris Teeter
08.2018 - 12.2019
Bachelor of Science - Information Technology
George Mason University
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