Elias Ibsa

Sales Associate – Foot Locker

• Provide exceptional customer service by assisting customers in selecting footwear, apparel, and accessories to meet their needs.
• Maintain in-depth product knowledge to offer recommendations, and upsell products based on customer preferences.
• Process sales transactions efficiently using POS systems while handling cash, credit, and returns.
• Ensure store cleanliness and organization, including restocking shelves, and arranging merchandise displays.
• Meet and exceed sales targets by actively engaging with customers, and promoting loyalty programs.
• Work collaboratively with team members to create a positive shopping experience, and uphold company standards.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalised service.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.