Elias Markar
Monroe,GA
Summary
I have been in the electronics industry for over 16 years and my expertise has tripled over the years. I have worked in several states designing, installing, and programming various automation, audio, video, and data systems. I handle all clientele accounts directly, which includes system sales, design, project management, employee management, accounting, financial, product ordering and management. I have also managed other tradesman/companies during our installations to help complete the project in a time effective manner. I have opened up relationships with other companies and also reached out and setup new vendor accounts to continue to grow with this ever changing industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Interactive Automation Inc.
01.2023 - Current
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Employee hiring, training and management.
- Client site walks and proposal's generation.
- Residential and commercial AV,Lighting, Network, and Home Automation system design/engineering.
- Constituted new everyday operating procedures for the company, employee's and management that improved the efficiency of the day to day operations.
- Setup and programming of all home automation systems and networking products, which included but not limited to Crestron Home, Control4, Savant, URC, Lutron, Ubiquiti, Araknis, Luma, ClareOne, and many more.
- Project management of all projects, which included sales, system design, product ordering, scheduling, onsite quality control, project completion standards, and customer service.
- Sub contractor trades management, which included electricians, sheetrockers, HVAC and general contractors.
Control4 Technical Support Specialist
SnapOne
09.2022 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Recorded and maintained relevant notes for each client and work order.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Owner/Integrator
Flagship Audio Video
01.2010 - 09.2022
- Marketed and sold a full range of residential/commercial electronic products, including Home automation, Home theaters, CCTV, multi-room audio, phone/data, Remote control solutions, lighting control, shade control
- Managed business finances, including paying vendors and suppliers for products services rendered
- Optimized the Flagship Audio Video website and the main company blog to boost traffic to the sites.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Audio Video, Luxury Media LLC
10.2008 - 08.2010
- Complete design and build of home automation, remote control, CCTV, Phone & data, computer, cabling, multi-room audio, lighting, and shade solutions
- Project management including preparing installers, employee's management, tools, vehicles, product locations, obstacle solving, and Quality control.
Education
Associates Degree - Business: business administration
Morris County College
Randolph, NJ2006
High School Diploma - Business
Morris Knolls High School
Denville, NJ2003
Skills
- Termination of all audio, video, phone, data cables
- Project management including working with any and all other tradesman before during and at project installation completion To ensure installation quality
- Systems design of all electronics and related components
- Programming of all remotes, computers, smart devices, automation systems, audio systems, CCTV systems, Home Theater components, lighting control, Shade control
- TV wall installation (sheetrock, brick, stone, over fireplaces, outside locations)
- In-wall & in-ceiling speaker installation
- Projector & screen installation
- A/V Rack setup & installation
- Collaborative Team Player
- Organizational Skills
- Resolving Problems and Incidents
- Remote Technical Assistance
- LAN and WAN Assessment
- Bug Fixes
Certification
- Trained certified and experience in systems design, installation, sales of URC, Lutron, HAI, Control 4, Crestron Home, Savant, Rukus, Luxul, Atlona, Flir, PCNA, Centralized Lighitng, Packedge,Wattbox, Irule, Aton, Speco, Digital watchdog, Sonos, NuVo, Denon, Ubiquiti, ClareOne, Onkyo, Integra Key Digital and many more!
Timeline
Senior Project Manager
Interactive Automation Inc.
01.2023 - Current
Control4 Technical Support Specialist
SnapOne
09.2022 - 01.2023
Owner/Integrator
Flagship Audio Video
01.2010 - 09.2022
Audio Video, Luxury Media LLC
10.2008 - 08.2010
Associates Degree - Business: business administration
Morris County College
High School Diploma - Business
Morris Knolls High School
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