Elias Mercado
Concord,California
Summary
Results-driven professional with over five years of experience in customer service within the retail and food industries. Demonstrates strong interpersonal skills and a commitment to delivering exceptional service. Eager to use lab developed skills from college experience in a professional laboratory setting while gaining hands-on experience. Core competencies include teamwork, problem-solving, and effective communication.
Overview
5
5
years of professional experience
Work History
Associate
In-N-Out Burger
Pleasant Hill, CA
06.2021 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Associate
Shoe Palace
Concord, CA
09.2020 - 05.2021
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Cashier/Busser/Server
Panera Bread
Walnut Creek, CA
09.2019 - 03.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Associate of Science - Biology
Diablo Valley College
Pleasant Hill, CA01-2026
Associate of Science - Natural Sciences
Diablo Valley College
Pleasant Hill, CA01-2026
GED -
Ygnacio Valley High School
Concord, CA05.2021
Skills
- Microscopy skills
- Proficient in Excel
- Fluent in Spanish
- Organizing Lab Reports
- Data Entry
- Workplace/Lab Safety
- Reliable and Punctual
- Teamwork and Collaboration
- Clear Communication
- Customer Service
- Following Instructions
- Organizing Work Stations
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Associate
In-N-Out Burger
06.2021 - Current
Sales Associate
Shoe Palace
09.2020 - 05.2021
Cashier/Busser/Server
Panera Bread
09.2019 - 03.2020
Associate of Science - Biology
Diablo Valley College
Associate of Science - Natural Sciences
Diablo Valley College
GED -
Ygnacio Valley High School
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