Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elias Nealy

Fort Lauderdale,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Publix
Weston, FL
03.2019 - Current
  • In this position, I worked in a fast paced environment where the customers' needs always came first. I had to pick up skills like problem solving for unique issues, handling large amounts of cash, multi-tasking to ensure everyone gets taken care of in a timely fashion, high call volume and proper phone etiquette, and supervising while delegating tasks to those underneath me. I also had to preform money services such as money orders/cashier's check and Western Union sending and receiving transactions. Being in this space has given me the experience of working with, as well as, being in charge of a department. I've seen and learned how being respectful to both coworkers and customers alike can go a long way and create relationships to make the work flow easier.

Education

Associate of Arts - Photography

Miami Dade College
Miami, FL

Skills

  • Paperwork Processing
  • Call Management
  • Consultative Sales
  • Customer Relations
  • Account updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry
  • Data Collection
  • Credit card payment processing
  • Proofreading
  • Coordination
  • Customer Service
  • Promotional support
  • De-Escalation Techniques
  • Problem-solving abilities

Timeline

Customer Service Representative

Publix
03.2019 - Current

Associate of Arts - Photography

Miami Dade College

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Elias Nealy