Elias Ortiz
Richmond Hill,NY
Summary
Considerate and professional Villa Butler with excellent organization and time management skills. Offering expertise in domestic support and event planning and hosting. Proficient in professional and efficient communication.
Golf Caddy skilled at keeping courses appealing, maintaining equipment and caring for clubs. Attentive to individual party and player needs and trusted for both technical and personal advice. Highly efficient, hardworking and resourceful.
Overview
27
27
years of professional experience
Work History
Villa Butler
Villa Palma
12.2021 - 08.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Resort Butler
Secrets Royal Beach
01.2019 - 04.2020
- Greeting guests and acquainting them with the hotel's amenities.
- Anticipating guests' needs and solving their problems.
- Researching dining and entertainment recommendations and making reservations.
- Providing directions and information about local points of interest
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
Golf Caddy
Hard Rock Hotel
02.2011 - 11.2018
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Assisted players in improving game play.
- Taught players and team members about game and performance strategies.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Golf Caddy
Cocotal Golf Course And Country Club
01.2004 - 06.2010
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Assisted players in improving game play.
- Taught players and team members about game and performance strategies.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Golf Caddy
Santo Domingo Country Club
03.1996 - 12.2003
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Carried two bags of clubs for full 18-hole rounds of golf.
Education
Rafaela Santa Ella
Santo Domingo, Dominican Republic Skills
- Domestic Services
- Fluent in Spanish
- Social Perceptiveness
- Time Management
- Customer Relationships
Languages
Spanish
Native or Bilingual
Timeline
Villa Butler
Villa Palma
12.2021 - 08.2023
Resort Butler
Secrets Royal Beach
01.2019 - 04.2020
Golf Caddy
Hard Rock Hotel
02.2011 - 11.2018
Golf Caddy
Cocotal Golf Course And Country Club
01.2004 - 06.2010
Golf Caddy
Santo Domingo Country Club
03.1996 - 12.2003
Rafaela Santa Ella
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