Elias Rizk

• Managed confidential client data in compliance with HIPAA and other relevant regulations.

• Developed, updated, and implemented policies and intake procedures to enhance efficiency and ensure client satisfaction.

• Assessed client needs through initial interviews and consultations to determine appropriate services and provided orientation to the program, its policies, and procedures.

• Coordinated and developed relationships with external agencies and community partners to facilitate referrals and access to services.

• Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.

• Delivered exceptional customer service by addressing patient concerns and answering questions promptly and courteously.

• Collaborated with a multidisciplinary team to optimize patient care and streamline intake processes.

• Performed administrative tasks, including filing documents, responding to emails, and managing phone inquiries.

• Maintained accurate and organized records for all intakes, including demographic information, referrals, and outcomes.

• Utilized health plan portals to submit and verify authorizations, ensuring accurate insurance coverage for services rendered.

• Generated reports summarizing data related to intakes, referrals, and outcomes for management review.

• Participated in ongoing training and professional development to stay current with intake procedures and client care practices.

• Demonstrated strong problem-solving skills to resolve issues efficiently and effectively.

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Worked collaboratively in team environments to foster a productive workplace culture.

• Provided guidance to colleagues in navigating complex paperwork processes, such as insurance authorizations, and assisted with effective communication for Arabic- and French-speaking individuals.