Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ELIAS RODRIGUEZ

Miami

Summary

Dynamic professional with experience at Fed Ex Freight, excelling in dock equipment operation and workplace safety. Proven ability to enhance customer satisfaction as a Customer Service Representative at Envoy Airlines, leveraging strong communication and problem-solving skills. Committed to maintaining a clean and efficient work environment while achieving operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Dockworker

Fed Ex Freight
03.2004 - 03.2025
  • Assisted in loading and unloading freight from trucks and containers.
  • Operated forklifts and pallet jacks to move materials efficiently.
  • Followed safety protocols to maintain a secure workplace environment.
  • Collaborated with team members to streamline shipping and receiving processes.

Customer Service Representative

Envoy Airlines
01.2023 - 10.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed in person customers, demonstrating strong communication and problem-solving skills.
  • Trained new team members on customer service protocols and software systems.
  • Collaborated with cross-functional teams to address complex customer issues effectively.

Education

High School Diploma -

American Senior High School
Hialeah, FL
05-1998

Skills

  • Warehouse safety
  • Dock equipment operation
  • Loading and unloading
  • Workplace cleanliness

Certification

  • Forklift Training - 11 years

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Service Representative

Envoy Airlines
01.2023 - 10.2023

Dockworker

Fed Ex Freight
03.2004 - 03.2025

High School Diploma -

American Senior High School

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