Elias Santos Rodriguez
The Bronx,NY
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator
Diamond Braces
08.2022 - 09.2023
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Included family members and support system in patient treatment planning.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Sales Associate
Atlantis Management Group
10.2021 - 08.2022
- Provides great customer service by greeting the customer, smiling, and thanking them for their business
- Greeting all customers must be second nature; all customers must feel welcome and accommodated to
- Full uniform is required (closed toe shoes, Brand shirt, name tag, Brand hat and Safety Vest)
- No cell phone use (unless emergency)
- All employees must be trained and able to follow emergency procedures
- Keeping our work area clean is for our customers and our employee’s safety
- Garbage must be checked and empty routinely
- Pumps, garbage containers and other equipment must be cleaned and free of loose debris at all time
- Site must always be ready and equipped to service our customers
- Crucial that all employees have a basic understanding of the equipment and components of operating the site
- Simple troubleshooting should be basic knowledge for all employees to help eliminate unnecessary down time
- Reconciling the fuel reports; ensuring no discrepancies are being made
- Responsible for sales made; sales may include lottery, alcohol and / or other products
- Reconciling the shift worked is a responsibility of all employees
- Shift reports and cash deposited or drop in the safe must match and is the responsibility of the employee
- Employees are responsible for checking the bills accepted by customers
- Cashiers are expected to open and close their shift and count crucial inventory items
- Responsibility of the Sales Associate to ensure accurate counts are made and reconciled after every shift
- Keeping the site fully stocked, clean, and safe
- Responsible for merchandise that should be stocked using FIFO philosophy (First in First Out)
- Merchandise should not be expired or outdated, labels on product show price, and cleanliness of our merchandise and gondolas are all a key in controlling inventory
- Must be able to accept cash and return proper change to customers
- Employees are also responsible for making safe drops when their cash exceeds the threshold set at the site.
Member Service Representative
Planet Fitness
09.2017 - 09.2021
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including; answer phones in a friendly manner and assist callers with a variety of questions, check members into the system, new member sign-up
- Provide prospective members on tours
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club.
Personnel
United States Marine Corps
12.2012 - 07.2017
- Received and compiled over 1,500 travel validations throughout the organization, which resulted in over $300,000 being properly disbursed to over 2,000 Marines
- Utilized accountability and attention to detail to ensure that there was 100% accountability of personnel
- Detected adverse morale trends and initiated corrective action by providing appropriate feedback to superiors to affect change in morale, work performance, and the work atmosphere
- Ensure that employees were treated fairly by all agencies and activities; initiated corrective action in instances that violated organizational values and standards
- Supervised, monitored and delegated tasks to about 100 teams of beginning clerks
- Trained 200 members to perform work activities, such as using computer applications
- Ensured secret documents within my organization where properly stored
Administrator
United States Marine Corps
06.2008 - 09.2012
- Operated multi-line phone systems; took over 1,500 messages, answered over 2,000 questions, and provided information during non-business hours or when switchboard operation was closed
- Maintained regular communication with 2,200 customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Typed, formatted, proofread, and edited all correspondence and other documents, from notes or dictating machines, using computers or typewriters within my agency
- Tracked all business travel within the organization and ensured travel vouchers were submitted in a timely manner.
Security Officer
John Jay College
11.2007 - 05.2008
- Guarded against theft and maintained the security of premises by monitoring and controlling entrance and departure of 20, 000 employees, visitors, and other persons
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Answered alarms and investigated disturbances; took appropriate action that included securing buildings, resetting alarms and reporting evidence of vandalism
- Circulated among visitors, patrons, or employees to preserve order and protect property
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Exercised judgment and customer service skills while warning persons of rule infractions or violations; able to remove persons from premises without disturbing normal activities
Education
No Degree - Art
Brooklyn College
Brooklyn, NYBachelor of Arts - Digital Design
City College of New York of The City University of New York, The
New York, NY05.2024
Associate of Science - Graphic Design
The Art Institute of Pittsburg
Pittsburgh, PA06.2014
Skills
- Database Coordination
- Accurate Filing Proficiency
- Reading Comprehension
- Exam Room Preparation
- Administrative Supervision
- Dental Knowledge
- Verbal and Written Communication
- Program Oversight
- Time Management
- Process Improvement
- HIPAA Regulations
- Insurance Coordination
- Phone Inquiries
- Customer Service
- Knowledge of Dental Insurance
- Payment Arrangements and Negotiation
- Claim Processing
- Office Supplies and Inventory
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Diamond Braces
08.2022 - 09.2023
Sales Associate
Atlantis Management Group
10.2021 - 08.2022
Member Service Representative
Planet Fitness
09.2017 - 09.2021
Personnel
United States Marine Corps
12.2012 - 07.2017
Administrator
United States Marine Corps
06.2008 - 09.2012
Security Officer
John Jay College
11.2007 - 05.2008
No Degree - Art
Brooklyn College
Bachelor of Arts - Digital Design
City College of New York of The City University of New York, The
Associate of Science - Graphic Design
The Art Institute of Pittsburg
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