Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Elias Scantlen

West Sacrmento,CA

Summary

Detail-oriented and results-driven professional with extensive experience in implementation, customer success, account management, and business development. Adept at managing multiple projects, collaborating with cross-functional teams, and delivering high-quality solutions on time. Proven ability to build and maintain client relationships, optimize campaign performance, and drive revenue growth.

Overview

6
6
years of professional experience

Work History

Implementation and Customer Success Manager

Humanly
03.2021 - Current
  • Created timelines and project plans for new chatbot implementations
  • Served as the main point of contact for internal processes and external documentation from kickoff to chatbot launch
  • Built, configured, and maintained hundreds of chatbots using JSON to screen, schedule, and integrate with client software (ATS and calendars)
  • Maintained a knowledge base utilizing LLMs for dynamic candidate interaction and employment question answering
  • Regularly communicated project progress and insights with internal and external stakeholders
  • Managed multiple projects, prioritizing tasks and deadlines to deliver high-quality chats on time
  • Onboarded, implemented, and maintained chatbots for enterprise clients with contracts exceeding $200,000 ACV
  • Partnered with Sales to demonstrate the value and capabilities of the chatbot tool
  • Collaborated with Engineering and Product teams to onboard clients with multiple integrations and tools seamlessly.

Account Executive

ProSource Marketing
03.2020 - 03.2021
  • Partnered with sales, design, operations, technology, and campaign managers on campaign planning, launch, optimization, and recaps for clients with over $1.3 million in annual digital marketing spend
  • Conducted monthly meetings to communicate campaign performance and ROI
  • Onboarded new client websites through the entire product development cycle to ensure smooth delivery
  • Utilized Facebook Ad Manager, MailChimp, and YouTube for additional campaign optimization
  • Created, monitored, and updated tickets in Wrike and Jira project management platforms.

Enterprise Business Development Representative

SkySlope
01.2019 - 03.2020
  • Coordinated outreach strategies with key individuals in Enterprise brokerages to ensure a smooth sales cycle
  • Created marketing content, addressed objections, and generated interest from new and returning prospective Enterprise clients
  • Discovered and facilitated communication with new international brokerages, documenting interactions in Salesforce
  • Assisted with strategies to help incoming Business Development Representatives.

Business Development Representative

SkySlope
04.2018 - 01.2019
  • Quickly developed skills to cold call and convert prospects at a high rate
  • Screened new potential clients based on viability for account executives
  • Expanded sales into existing territories where previous opportunities had been missed.

Education

BSBA -

Regis University
01.2015

Skills

  • Project Management
  • Customer Success
  • Chatbot Implementation
  • JSON
  • Client Relationship Management
  • Strategic Planning
  • Proficient in Salesforce, Wrike, Jira, Linear, Slab, Notion
  • Customer Retention
  • Customer Advocacy

References

Available upon request

Timeline

Implementation and Customer Success Manager

Humanly
03.2021 - Current

Account Executive

ProSource Marketing
03.2020 - 03.2021

Enterprise Business Development Representative

SkySlope
01.2019 - 03.2020

Business Development Representative

SkySlope
04.2018 - 01.2019

BSBA -

Regis University

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Elias Scantlen