Overview
Work History
Education
Skills
Timeline
Generic

Elias Stansbury

Merrick,NY

Overview

5
5
years of professional experience

Work History

Shift Leader

Playa bowls
Wilmington, DE
09.2023 - Current
  • Trained and mentored team members on customer service techniques and product knowledge.
  • Supervised daily operations to ensure adherence to quality and safety standards.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and retention rates.
  • Monitored employee performance, providing constructive feedback to support professional growth.
  • Collaborated with management on promotional strategies to increase sales and customer engagement.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Served consistent portions following recipes and control standards.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Manager

Tropical smoothie
03.2023 - 07.2023
  • Led daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on best practices in food safety and preparation standards.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Enhanced customer engagement through tailored promotions and loyalty programs.
  • Collaborated with marketing teams to launch new menu items aligned with customer preferences.
  • Conducted performance evaluations to foster team development and improve operational efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.

Crew Member

Chipotle
02.2023 - 07.2023
  • Delivered exceptional customer service while efficiently preparing food items according to Chipotle standards.
  • Maintained cleanliness and organization in work area, ensuring compliance with health and safety regulations.
  • Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Manager

Little Caesars
04.2022 - 12.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Crew Member

Boston Market
04.2022 - 12.2022
  • Monitored inventory levels and reported shortages to management, contributing to effective stock management.
  • Implemented process improvements that reduced preparation time and enhanced efficiency in food assembly tasks.
  • Provided feedback to management on team performance, supporting staff development initiatives and morale boosting efforts.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.

Manager

Dollar General
03.2021 - 07.2022
  • Monitored financial performance, identifying areas for cost reduction and revenue growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Protection Specialist

Ross Store
03.2021 - 07.2021
  • Monitored store premises to ensure safety and security protocols were followed consistently.
  • Conducted regular audits of inventory and assets to identify potential theft or loss.
  • Trained staff on loss prevention techniques, enhancing overall team effectiveness in security measures.
  • Implemented strategic surveillance methods to deter theft and improve response times during incidents.
  • Analyzed incident trends to develop preventive strategies, reducing occurrences of loss over time.
  • Led crisis management initiatives, coordinating responses to emergencies while ensuring employee safety.
  • Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
  • Demonstrated exceptional attention to detail by thoroughly inspecting security equipment and protocols regularly, identifying any potential issues before they became critical concerns.
  • Maintained up-to-date knowledge on industry trends and best practices, applying relevant strategies to improve security effectiveness.
  • Streamlined communication between team members by utilizing efficient reporting methods that facilitated prompt action when necessary.

Crew Member

Wendy’s
12.2020 - 01.2021
  • Delivered exceptional customer service while efficiently preparing food items according to Chipotle standards.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Frontline

Chick Fil A
04.2020 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Elkton High School
Elkton, MD
06.2021

High School Diploma - Automotive Technology

Lincoln Technical Institute
Whitestone, NY
12-2026

Skills

  • Positive attitude, Cash handling, Team leadership, Customer service focus
  • Problem-solving, Strong verbal and written communication, Training assistance
  • Customer service management, Team collaboration and leadership
  • Staff training and development
  • POS system operation
  • Safety processes and procedures
  • Sales and upselling
  • Professional appearance
  • Strategic thinking
  • Multitasking
  • Attention to detail
  • Customer service
  • Food preparation
  • Strong work ethic
  • Changing oil
  • Hand and power tools
  • Battery services
  • Oil change services

Timeline

Shift Leader

Playa bowls
09.2023 - Current

Manager

Tropical smoothie
03.2023 - 07.2023

Crew Member

Chipotle
02.2023 - 07.2023

Manager

Little Caesars
04.2022 - 12.2022

Crew Member

Boston Market
04.2022 - 12.2022

Manager

Dollar General
03.2021 - 07.2022

Protection Specialist

Ross Store
03.2021 - 07.2021

Crew Member

Wendy’s
12.2020 - 01.2021

Frontline

Chick Fil A
04.2020 - 11.2020

GED -

Elkton High School

High School Diploma - Automotive Technology

Lincoln Technical Institute

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Elias Stansbury