Elias Torrez
West Park,FL
Summary
Dynamic Bartender Supervisor with expertise in staff management and customer engagement at Four Points by Sheraton. Proven track record of enhancing revenue through creative drink promotions and optimizing inventory control. Skilled in maintaining sanitation standards while fostering a positive team environment, ensuring exceptional service and guest satisfaction. Fluent in Spanish and English.
Overview
4
4
years of professional experience
Work History
Bartender Supervisor
Four Point by Sheraton
12.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
Bartender
Hotel Dello
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Server
Theos Estiatorio Restaurant
04.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Bartender and Food and Beverages Supervisor
Four Points Sheraton Hotel
09.2021 - 02.2023
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- E
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Education
No Degree -
Henry D Perry Educational Center
Miramar, FLSkills
- Task delegation
- Employee scheduling
- Menu development
- Workplace safety
- Team motivation
- Sanitation standards
- Bar equipment maintenance
- Alcohol awareness
- Customer engagement
- POS system operation
- Liquor restocking
- Customer service
- Food service
- Cash register operation
- Hospitality service expertise
- Responsible alcohol service
- Staff management
- Inventory
- Fluency in [Spanish and English]
- Dining room management
- Beverage supply orders
- Hospitality and accommodation
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Contributed to the establishment winning a AAA Five Diamond Award.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Interests
- Supporting STEM education initiatives and mentorship programs
- I like looking at the stars and learning about constellations
- I enjoy helping others and giving back to the community
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Bartender Supervisor
Four Point by Sheraton
12.2023 - Current
Bartender
Hotel Dello
09.2023 - Current
Server
Theos Estiatorio Restaurant
04.2023 - 07.2023
Bartender and Food and Beverages Supervisor
Four Points Sheraton Hotel
09.2021 - 02.2023
No Degree -
Henry D Perry Educational Center
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