Elias Walker
Atlanta,GA
Summary
Accomplished Security Officer with a proven track record at Hex Security, enhancing facility safety and customer satisfaction through critical thinking and superior customer service. Skilled in Microsoft Office Suite and adept at problem-solving, consistently improved security protocols and trained new staff, ensuring rigorous adherence to safety standards.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
6
6
years of professional experience
Work History
Security Officer
Hex Security
07.2024 - 09.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Sitemetric
01.2024 - 06.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Unarmed Security Guard
Metro One Loss Prevention
03.2023 - 02.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Restaurant Team Member
Panera Bread
01.2023 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Customer Service Representative
CVS Pharmacy
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
Kroger
11.2019 - 04.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Banquet Server
Levi Staffing
05.2019 - 09.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Prep Worker
Kale Me Crazy
04.2018 - 08.2018
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Enhanced food quality by ensuring proper storage techniques and maintaining cleanliness in prep areas.
- Engaged in regular communication with front-of-house staff regarding special requests or dietary restrictions from customers, ensuring accurate customization of dishes when necessary.
- Increased teamwork among staff members by actively seeking out areas where assistance was needed and offering support.
Education
High School Diploma -
Booker T. Washington
Atlanta, GA05.2021
Skills
General security
Detail Oriented
Superior customer service
Problem-solving abilities
Critical Thinking
Customer Relations
Microsoft Excel
Client Relations
Paperwork Processing
Microsoft Office Suite
Technical Support
Timeline
Security Officer
Hex Security
07.2024 - 09.2024
Security Officer
Sitemetric
01.2024 - 06.2024
Unarmed Security Guard
Metro One Loss Prevention
03.2023 - 02.2024
Restaurant Team Member
Panera Bread
01.2023 - 11.2023
Customer Service Representative
CVS Pharmacy
02.2022 - 11.2022
Crew Member
Kroger
11.2019 - 04.2021
Banquet Server
Levi Staffing
05.2019 - 09.2019
Prep Worker
Kale Me Crazy
04.2018 - 08.2018
High School Diploma -
Booker T. Washington
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